Community Health Administrative Clerk

Performs a variety of clerical and general administrative tasks in support of Community Health programs. Prepares correspondence, maintains records and filing systems, prepares various reports and other documents. Assists visitors and callers with information on department services and by responding to specific inquiries. Easily apply by entering your contact information and uploading your cover letter and resume.

KEY RESPONSIBILITIES:

1. Prepares documents including typing of correspondence, forms and reports, flyers, brochures, and other materials. Compiles data as needed for reporting or billing purposes.

2. Maintains department filing and record systems. Processes various administrative records.

3. Answers routine inquiries requiring general familiarity with departmental operations, programs and procedures. Assists individuals needing various forms, completing forms, or providing other information.

4. Performs a variety of clerical support tasks such as making copies, opening, sorting and distributing mail, sending faxes, and related tasks.

5. Operates a computer to input statistical, background and financial data such as client information, and services provided and money collected so that reports required by grants and other funding sources can be generated.

6. Maintains information for program clients assuring that proper documents are completed to ensure appropriate client billing of account. Establishes and maintains department data bases, records and mailing lists to maintain an effective information system for assigned program areas.

7. May assist with coordination of care for clients including contacting medical care providers, transportation providers, insurance companies, billers, etc.

8. Provides outreach and education to clients and medical staff regarding program guidelines and JCHD services through mailings, displays, telephone contact and in person.

Other Functions

9. Participates in Continuous Process Improvement (CPI) and Building Employee Engagement (BEE) initiatives, projects and associated programs for the division or department.

10. Maintains client confidentiality and abides by HIPAA confidentiality requirements.

11. Required mandated reporter of suspected child abuse and neglect under the MDHHS, Children’s Protective Services, and Child Protection Law.

12. Completes basic incident command system, Strategic National Stockpile (SNS), and Emergency Operations Plan (EOP) courses and supports agency public health preparedness and emergency response efforts.

13. Responds to public health emergencies in the community in coordination with and under the direction of the Health Officer or other key department management personnel. During a public health emergency, may be required to perform duties outlined in the Emergency Operations Plan and be available for immediate response.

14. May be selected to receive training in a primary, secondary, or tertiary Incident Command System role to support department public health preparedness and emergency response efforts.

15. May be cross trained as needed to step into an administrative clerk role in another program on a temporary basis.

16. Assists with miscellaneous projects as directed.

QUALIFICATIONS:

Education: High school graduation or equivalent required. Some college-level experience preferred.

Experience: Two to three years of recent experience in a secretarial, administrative office, or customer service capacity. Experience with word processing, spreadsheets, and electronic medical records preferred.

Other Requirements: Depending on specific department/division assignment, may require one or more of the following: Valid Michigan Drivers’ License or other division-specific certifications.

Relevant Skills/Specialized Equipment Knowledge:
• Use of basic office equipment such as telephone, calculator, photocopier, fax, audio or video equipment, etc.
• Computer programs including word processing, spreadsheets, database entry and maintenance, financial applications, GIS/mapping, desktop publishing, and specialized software such as electronic medical records and other systems.
• Ability to exercise excellent customer service skills with individuals and families.

COMPENSATION & BENEFITS:

This is a non-exempt bargaining unit position with AFSCME, Pay Grade D, offering excellent benefits, including investment plan options, PTO accrual and PAID HOLIDAYS UPON HIRE! All other benefits including use of accrued PTO and insurance (medical/prescription/dental/vision/life and disability insurance) effective following 90 days of employment and successfully passing the probationary period (if not already completed).

CORE BENEFITS (provided at no cost):$30,000 Life Insurance, $30,000 AD&D; Long-Term Disability; Wellness Benefits; Employee Assistance Program; Paid Holidays; Paid Time Off (based on length of service); Paid bereavement leave; Education Assistance of up to $3,000 annually.

Full time employees opting out of the County's health plan with proof of other coverage are eligible for a $3,000 cash-in-lieu of insurance benefit.

OPTIONAL BENEFITS (cost share required): Medical, Prescription, Dental, Vision; Optional Life Insurance for employee, spouse and dependent children; Short-Term Disability; Flexible Spending Accounts (Medical and/or Dependent Care); Consumerism Card; Legal Shield & ID Shield.

Full time employees are offered an Employer match of up to 5% in our Defined Contribution/401a Plan with voluntary contributions to our 457 Plan and greater than two times the employee contribution to our Retirement Health Savings Plan (RHS). The Employee contribution for the RHS Plan is $900 annually with an employer contribution of $2,050 annually.

For full benefit details, go to https://www.mijackson.org/439/Employment-Benefits

We are a Public Student Loan Forgiveness (PSLF) qualifying employer. For details about PSLF, go to https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service