Operations Manager

Jacob’s Chance Operations Manager

The Operations Manager is responsible for supporting and managing the internal operational functions of Jacob’s Chance. This role focuses on maintaining efficient systems, accurate records, and consistent administrative processes that support the organization’s mission. The Operations Manager works closely with leadership to ensure smooth day-to-day operations and effective execution of programs and events.

Key Responsibilities

• Manage day-to-day administrative and operational functions, and coordinate internal workflows
• Maintain accurate and organized records using Google Sheets and internal tracking tools
• Support program staff with execution of programs and on-site activities, as needed
• Manage program calendars and meeting schedules
• Manage how program data is collected and recorded
• Takes and manages notes during weekly staff meetings and other team meetings
• Manage inventory, supplies, and office organization
• Identify opportunities to improve efficiency, organization, and internal processes
• Support program staff with communicating and corresponding with families regarding upcoming events/programs, as needed
• Collaborate with the Executive Director and Program Director to maintain and update the Jacob’s Chance website, social media pages, and weekly newsletters with new information as needed
• Support new and experienced volunteers by offering guidance and maintaining relationships
• Organize and track program attendance 
• Have a clear understanding on use and function of the organization’s donor relations program and use to support basic operational reporting
• Create and manage program registration forms 
• Organize the planning for, sales of, and distribution of the organization’s merchandise
• Other duties as assigned
   

Qualifications

• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Calendar, etc.)
• Proficiency in Canva and strong graphic design skills preferred
• Highly organized, detail-oriented, and effective with time management and multitasking
• Ability to work independently and collaboratively with minimal supervision
• Strong written and verbal communication skills
• Ability to work effectively in a partially virtual environment if needed
• Demonstrates initiative, is growth-minded, open to feedback, and excited to take on new challenges
• Demonstrates sensitivity to and experience working with a diverse population
• Demonstrates consistent punctuality and dependability
• Has reliable transportation required for local travel
• Flexible with scheduling and adaptable to change
• Enthusiastic, dependable, and committed to nonprofit work and giving back to the RVA community

Education and/or Experience

• Bachelor’s degree in nonprofit management, business administration, communications, human services, or a related field preferred
• 2–4 years of experience in nonprofit operations, administration, program coordination, or a related field preferred
• Experience working in a mission-driven or community-based organization strongly encouraged
• Experience managing administrative systems, databases, and internal workflows
• Familiarity with donor management or CRM systems preferred
• Experience supporting events, programs, or community engagement initiatives is a plus

Physical Requirements

• Local travel required
• Ability to lift and carry equipment, move tables and chairs, and transport materials
• Comfortable with standing, bending, kneeling, pushing, pulling, and lifting, as needed
• Ability to maintain emotional control in a fast-paced environment

Time Commitment

• 30 hours per week
• Schedule: Consistent weekday hours, Monday–Friday, 8:30 AM–2:30 PM (with occasional evenings or weekends)

Conditions of Employment:

Offers of employment are contingent upon completion of a background investigation including a criminal background check, demonstrating your eligibility for employment with Jacob’s Chance in its sole discretion.

Equal Employment Opportunity:

Jacob’s Chance is an equal employment, equal access, equal educational opportunity, and affirmative action program. It is the policy and practice of our institution to recruit, hire, train, promote, retain, and educate persons without regard to race, color, national or ethnic origin, age, disability, sex/gender, religion, sexual orientation, gender identity, genetic information, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, ADA, Sections 503 and 504 of the Rehabilitation Act, AREA, and Executive Order 11246 ).