Deli Manager

Please apply directly at woodlandsmarket.appone.com

The Deli Manager is responsible for leading all aspects of the Deli Department to deliver exceptional customer service, high-quality food, and strong financial performance. This role oversees daily operations, team leadership, food safety, merchandising, and production while ensuring compliance with company policies and regulatory standards. The Deli Manager sets the tone for a positive, efficient, and customer-focused department.

Key Responsibilities:

Leadership & Team Management

• Lead, coach, train, and develop deli supervisors and team members.
• Foster a positive, respectful, and service-driven team culture.
• Create and manage department schedules aligned with sales, margin and labor targets.
• Conduct onboarding, ongoing training, and performance feedback for deli staff.
• Ensure compliance with company policies, workplace safety, and food safety standards.
• Actively drive and execute the Housemade Program, ensuring recipes, processes, and retail standards are consistently followed.
• Partner closely with the Housemade Leadership Team to implement program guidance, updates, and best practices.
• Translate Housemade program direction into clear daily priorities, production plans, and coaching for the deli team.
• Serve as the primary point of accountability for Housemade execution, quality, and continuous improvement within the deli.
• Provide feedback to the Housemade Leadership Team on operational challenges, product performance, and opportunities for improvement.

Customer Experience

• Deliver a consistently friendly, engaging, and solution-oriented customer experience.
• Respond to customer questions, special requests, and concerns promptly and professionally.
• Ensure deli cases are attractive, well-stocked, and merchandised to company standards.
• Oversee preparation and fulfillment of custom orders, including phone orders when necessary.

Operations & Merchandising

• Oversee daily deli operations including food preparation, production planning, and retail execution.
• Communicate daily with the team regarding available items, product features, and sales performance.
• Maintain product quality, freshness, presentation, and proper rotation at all times.
• Monitor inventory levels and coordinate restocking from the walk-in and back stock.
• Ensure proper setup, execution, and breakdown of all deli displays and service cases.

Food Safety, Sanitation & Compliance

• Ensure strict adherence to food safety, sanitation, and health department regulations.
• Maintain temperature logs, waste logs, and cleaning schedules.
• Enforce safe food handling practices, including proper use of gloves, knives, slicers, and equipment.
• Conduct routine equipment checks and coordinate maintenance or repairs as needed.

Financial Performance

• Drive department sales, margin, and profitability through effective merchandising and labor control.
• Minimize shrink and waste through proper forecasting, production planning, and rotation.
• Monitor department performance and take corrective action as needed to meet goals.

Opening & Closing Procedures

• Oversee all opening and closing procedures for the department.
• Communicate with store leadership regarding customer issues, staffing needs, or operational concerns.

Required Skills & Competencies

• Strong knowledge of deli operations, food preparation, and workflow
• Proven leadership and team management skills
• Excellent customer service and communication abilities
• Ability to prioritize, multitask, and perform in a fast-paced environment
• Working knowledge of weights, measures, and food safety standards
• Attention to detail with a focus on quality and presentation
• Ability to lead by example with professionalism and integrity

Education & Experience

• Minimum of 3 years of deli or food service experience
• Minimum of 1 year in a supervisory or management role
• Food safety certification preferred (or ability to obtain)

Physical Requirements

• Ability to stand for extended periods of time
• Ability to lift up to 40 pounds
• Frequent bending, reaching, slicing, and handling food products

Who Are We?

Woodlands Market is a leader in gourmet retailing, service and innovation in the grocery industry. We are a flourishing Marin County-based employer who believes in supporting our community in many ways. One of these ways is to employ talented individuals from within our communities and surrounding areas. We currently operate grocery stores in Kentfield, Tiburon and San Francisco. We also operate a Pet Shop in San Francisco as well as an off-site kitchen in San Rafael. We engage approximately 330 individuals on staff, many of whom have come to us with an in-depth knowledge of the specialty food industry. These members of our extended Woodlands family and their commitment to community, food, service and to each other are what set us apart from other grocery stores.

Who Are We Looking For?

At Woodlands Market, we are delighted to be able to share our passion for food and fresh produce with our customers. If you thrive in a fast-paced environment and are looking to continue your career alongside an awesome team, then join the family!

Benefits of working at Woodlands Market include:

• Competitive wages
• Comprehensive Health/Dental/Vision Insurance*
• Full-time employees receive a generous benefits package including Health/Dental/Vision Insurance, 401(k), paid vacation and paid holidays
• Holiday premium pay for time worked on recognized holidays
• 35% employee store discount
• $50 subsidy towards non-slip shoes every 6 months.
• Awesome, team-oriented environment
• Opportunities for growth and development

Pay Range $27-36.05