Assistant Manager for Coffee Shop

The Assistant Manager supports the General Manager in executing daily operations, supervising staff, and ensuring compliance with company policies, service standards, and safety procedures.

This position functions as Manager on Duty during assigned shifts and is responsible for operational execution, staff supervision, and customer service outcomes at that time.

Operations Management

• Oversee daily café operations during assigned shifts
• Execute opening and closing procedures in accordance with company standards
• Maintain compliance with health, safety, and sanitation regulations
• Ensure adherence to product quality and service standards

Staff Supervision

Provide direction and oversight to baristas and shift staff

Support onboarding and training initiatives

Deliver coaching and performance feedback

Monitor adherence to scheduling, attendance, and workplace policies

Scheduling & Coverage

Assist with staff scheduling and shift assignments

Manage call-outs and coverage needs according to company procedures

Customer Service

Address and resolve customer concerns in a timely and professional manner

Escalate significant issues to the General Manager as appropriate

Inventory & Administrative Duties

Assist with inventory counts and ordering processes

Maintain accurate operational records and reports

Coordinate with vendors as directed

Communication

Serve as a liaison between staff and management

Communicate operational updates, issues, and staffing needs