Customer Service & Sales Representative

Customer Service & Sales Representative – Driving School

Company: [Client Confidential] 
Location: Remote / Onsite – 2058 N Western, Chicago, IL 
Employment Type: Full-Time 
Salary Range: $16 – $18/hour 
Work Schedule: Aligns with U.S. Business Hours

Why Join Us?

• Work Without Borders: Collaborate daily with experts from around the world and gain international exposure.
• Built for Remote: Join a fully remote culture designed for autonomy, flexibility, and trust.
• Diverse Perspectives: Be part of a multicultural team where different backgrounds are our greatest strength.
• Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents.

Position Overview

Our client is a highly reputable U.S.-based driver education provider with decades of experience helping learners become safe, confident, and responsible drivers. We are seeking a motivated Customer Service & Sales Representative to serve as the first point of contact for students and customers.

This role focuses on handling inquiries, resolving issues, and identifying opportunities to drive enrollments and sales to ensure operational excellence.

Core Responsibilities

Customer Engagement & Service

• Respond to customer inquiries professionally and provide accurate information about services, policies, and offerings.
• Resolve customer issues efficiently while maintaining high satisfaction.
• Handle complaints and returns in accordance with company policies.

Sales & Enrollment Growth

• Identify student needs and recommend appropriate programs to maximize enrollment and sales opportunities.
• Follow up on leads and close sales to meet or exceed established targets.
• Support client-specific initiatives, such as reviving recruitment or marketing campaigns.

Operations & Administration

• Maintain detailed and accurate records of interactions and transactions in the CRM.
• Collaborate with team members and other departments to improve internal processes.
• Participate in skills assessment tests and final interviews as part of the team's growth.

Candidate Qualifications

Required Qualifications

• Minimum 2 years of experience in customer service or sales.
• Strong organizational and time management skills with high attention to detail.
• Ability to work independently and manage tasks in a remote or onsite environment.
• Proficiency in Microsoft Office and Google Workspace.
• This role is open to both bilingual (English and Spanish) and non-bilingual candidates.

Preferred Qualifications

• Experience using CRM systems for tracking and reporting performance metrics.
• Familiarity with lead generation, sales outreach, or remote collaboration tools (Slack, Trello, etc.).
• Prior experience in educational, training service industries, or student enrollment processes.

Application Requirement

To be considered for this position, you must complete the application form at: 

https://forms.gle/daiLCEzFhUjqVNBw8

Applications submitted through any other channel, including direct email submissions, will not be accepted or reviewed. This is a firm, non-negotiable requirement.

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