Hub Operations Assistant-Fontana-Mandarin Required

Dispatch Operations Assistant – UniUni LAX Hub 

Position Summary 

The Dispatch Operations Assistant is responsible for supporting daily dispatch execution at the UniUni LAX Hub, with a strong focus on DSP and driver management, morning dispatch coordination, exception handling, and service recovery. 

This role ensures route accuracy, driver compliance, redelivery execution, and address correction to maintain high on-time performance and service quality. 

Core Responsibilities 

1. DSP & Driver Management 

Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance. 

Verify driver check-in, route assignment, and departure timelines. 

Monitor driver performance, POD compliance, and communication quality. 

Escalate service or behavioral issues to Hub Manager as needed. 

2. Morning Dispatch Execution 

Prepare and release daily routes according to volume and cutoff time. 

Confirm route allocation accuracy and system alignment before driver departure. 

Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders). 

Ensure all scanners/devices are functioning prior to route launch. 

3. Redelivery Assignment & Service Recovery 

Review failed delivery cases and assign redelivery routes accordingly. 

Coordinate with DSPs to ensure next-day redelivery completion. 

Monitor aging packages and prevent backlog accumulation. 

Track repeat failure addresses and escalate recurring issues. 

4. Address Correction & Data Accuracy 

Review incorrect or incomplete addresses in the system. 

Conduct address verification and update system records timely. 

Communicate corrected information to drivers and DSP teams. 

Reduce delivery failure caused by zipcode or input errors. 

5. Exception Package Handling 

Identify and categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.). 

Investigate root causes and document findings. 

Coordinate with warehouse team for package location and status verification. 

Ensure proper system update and status accuracy for all exceptions. 

6. Communication & Coordination 

Maintain real-time communication between dispatch, DSPs, warehouse, and management. 

Provide daily dispatch and exception summary report. 

Support operational improvement initiatives to enhance dispatch efficiency and reduce cost. 

Qualifications 

Experience in logistics, last-mile operations, or dispatch coordination preferred. 

Familiar with DSP model and driver performance management. 

Strong problem-solving and multitasking ability in fast-paced environment. 

Proficient in Excel and dispatch systems. 

Bilingual (English/Chinese or English/Spanish) preferred. 

Key Performance Indicators (KPIs) 

First-day delivery success rate 

Redelivery completion rate 

Exception resolution turnaround time 

Dispatch on-time release rate 

Address correction accuracy 

Location: Fontana, CA (LAX Hub) 
Department: Operations / Dispatch 
Reports to: Operations Supervisor/Branch manager 
Employment Type: Full-Time (On-Site)