Tax Collections Specialist

Tax Collections Specialist 

Department: Tax Administration

Hiring Range: $42,390.00 - $49,816.00

Closing Date: Open Until Filled

GENERAL STATEMENT OF DUTIES:

This position performs a variety of clerical duties in support of Burke County tax functions, using established guidelines and procedures. Position requires approximately 40 hours of work per workweek.

DUTIES AND RESPONSIBILITIES:

To successfully perform this position, an individual must be able to perform the following:

• Administers the tax laws governing Burke County in an equitable and effective manner while instilling the highest degree of public confidence and integrity
• Collects, processes, and records payments on current and delinquent taxes
• Reviews and processes mobile home moving permits
• Investigates delinquent taxes taking necessary action; issues warning, garnishments, and attachments; coordinates and communicates with Burke County mapping and listing departments to reconcile issues regarding ownership
• Processes, manages, and monitors delinquent tax certification forms, Simplifile, and records for delinquent taxes prior to filing a deed
• Reviews and performs basic calculations in balancing the cash drawer
• Interacts with and assists the general public or Burke County departments via telephone, email, or in person to provide support, information, and assistance with documents or systems maintained by, or recorded in, the Tax Department 
• Monitors and maintains the inventory and supplies necessary to perform the duties of this position
• Performs other duties as required or assigned

REQUIRED EDUCATION AND EXPERIENCE:

• Associate Degree in Business, Accounting, or another related field
• At least one (1) year of experience in customer services, collections, problem solving, or another related field developing the necessary knowledge and skill required for this position

PHYSICAL REQUIREMENTS, WORKING CONDITIONS, AND OCCUPATIONAL EXPOSURES:

• Standard vision requirements, with or without corrective lenses
• Occasionally spends time stooping, kneeling, crouching, or crawling, reaching with hands and arms, or pushing or pulling
• Frequently lifts up to ten (10) pounds
• Frequently spends time standing, walking, sitting, speaking or hearing, using hands or fingers to handle, feel, type, or text, and engaging in repetitive motions
• Occasional exposure to some disagreeable elements (i.e., dust, heat, fumes, cold, or noise)
• Subjected to considerable mental effort and potential stressful situations during day to day operations

REQUIRED SKILLS/ABILITIES:

• Proficient in spoken and written English
• Ability to express and exchange ideas through verbal communication
• Ability to receive detailed instructions or information through verbal communication
• Ability to prepare and analyze written or computer data
• Ability to observe general surroundings and activities
• Strong analytical, decision-making, and problem-solving skills
• Ability to operate and use systems, technologies, and machines required to perform duties of the Tax Department
• Demonstrates verbal and written communication and interpersonal skills

Application Process:    Burke County paper applications can be obtained at the Human Resources office, located at 200 Avery Ave. Morganton, NC, Mon-Fri 8:00am-5:00pm; online applications are available at: www.burkenc.org. Completed applications should provide a complete work history, including a detailed and thorough list of job duties. Incomplete applications will not be processed.

Burke County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services.