Intern - Tech Operations Services

Program Duration

Our internship program runs approximately 40 hours per week, from June 1st through mid-August.

The Impact You Will Have

Coupe is looking for a motivated intern to support the development of our eligibility intake service, a core component of how we deliver value to our members. In this role, you’ll help define requirements, build and document processes, configure tools, and support team training. You’ll gain hands‑on experience working across technology, operations, and business teams while learning how data and workflow design drive a seamless member experience.

This internship is a great opportunity for someone who enjoys solving problems, analyzing data flows, managing projects, and learning how business operations come together in a real-world environment. Additionally, you will map member needs to internal data inputs and workflows, learn how operational data moves across teams, configure and test workflows in Atlassian tools, help teams adopt new processes through clear documentation and training, and support cross‑functional collaboration to ensure accuracy and quality.

Your Responsibilities

Leadership & Project Coordination

Track tasks and action items that support project success

Identify and communicate blockers to project leadership

Provide regular updates on progress, challenges, and learnings

Operations

Gather and document requirements from stakeholders

Learn and support how Coupe’s operational services connect to member value

Help refine processes that improve efficiency and clarity

Technology & Data

Configure and maintain workflows in Atlassian tools

Trace data inputs and outputs across internal teams

Support analysis that ensures accurate data movement and process integrity

Requirements

To be considered for this internship, candidates must meet the following minimum requirements:

Must be enrolled in an educational program for the duration of the internship.

Completed at least one year (2 semesters or credits equivalent) by the start of the internship.

Undergrad Degree in Engineering, Data, Statistics or Mathematics is preferred.

Professional demeanor, positive attitude, and a customer service orientation 

Willingness to take initiative and learn new concepts and technical skills 

Ability to work in a hybrid environment, including being on-site at least 2 days per week. 

Perks of Interning at Blue Cross

Real project impact

Dive into meaningful projects that matter. Your contributions will shape our success, and you’ll see the tangible results of your work. ​ 

Enterprise-wide network

Connect with individuals across the organization. Develop relationships, learn from diverse perspectives, and expand your professional network. ​ 

Continuous learning

Every day is a chance to learn. On-the-job experiences will sharpen your skills, accelerate your growth, and drive your career forward.  

Additional benefits include

Planned personal and professional development events 

On-site café with breakfast, lunch, and grab-and-go options 

Free parking 

Business-casual attire 

On-site fitness center 

Hybrid environment