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Bilingual Customer Support Representative Spanish English

Diverse Lynx
Email

Hi,

Please find the job requirements below.

Job title: Bilingual Customer Support Representative (Spanish/English)
Location: Atlanta, GA (Onsite)
Duration: Fulltime Permanent
Pay is $21.00/hr + Benefits

Note : Comfortable working onsite in Atlanta and flexible to cover shifts between 9 AM – 8 PM 
(2 shifts).

Job Description

We are seeking a high-energy, empathetic Bilingual Customer Support Representative to join our Resident Services team in Atlanta. In this role, you will be the voice of our brand, assisting residents, applicants, and prospects with their housing needs.

You will handle a mix of inbound and outbound calls across various queues—including Maintenance requests, Leasing inquiries, and Lease Renewals—ensuring that every interaction, whether in English or Spanish, results in a positive customer experience.

Key Responsibilities

  • Bilingual Support: Handle inbound and outbound calls fluently in both Spanish and English, providing clear and accurate information to a diverse resident base.
  • Multi-Queue Management: Navigate between different support queues, assisting residents with Maintenance Requests, Resident Services issues, Lead-to-Lease questions, and Renewals.
  • Problem Solving: Listen actively to resident concerns, troubleshoot issues with empathy, and provide effective solutions to de-escalate challenging situations.
  • Documentation: accurately record customer interactions, inquiries, and complaints in the system to ensure valid tracking and follow-up.
  • Policy Adherence: Follow company policies and procedures to ensure consistent service delivery and compliance.

Required Skills & Qualifications

  • Language: Bilingual fluency in Spanish & English (Spoken and Written) is mandatory. You must be able to conduct business-level conversations in both languages.
  • Experience: Minimum 6 months of experience in a Customer Service or Call Center environment (Voice support preferred).
  • Industry Knowledge: Property Management, Real Estate, or Hospitality is a strong plus.
  • Soft Skills: Strong communication skills with a proven ability to show empathy, patience, and professionalism during stressful interactions.
  • Technical Skills: Ability to navigate multiple computer systems/screens while talking to customers.
  • Availability: Must be comfortable working Onsite in Atlanta and flexible to cover shifts between 9:00 AM and 8:00 PM.


Harsh Waibhav

Talent Acquisition Specialist

Diverse Lynx LLC| 300 Alexander Park Suite| #200|Princeton, NJ 08540

Mobile- 732-691-4620

Office- 732-452-1006 , Ext:255

Email- harsh.waibhav@diverselynx.com | URL- https://www.diverselynx.com/