Customer Experience Manager

StratosMark, Inc., a top‑tier sales and business consulting firm, is seeking a Customer Experience Manager to elevate AT&T’s wireless device sales across Brooklyn’s in‑store retail environments. The  Customer Experience Manager maintains high sales standards, coaches teams on 5G smartphone expertise, and builds a sales culture that turns everyday shoppers into long‑term AT&T advocates through in‑store leadership and consistent service excellence.

As a Customer Experience Manager, you design immersive, engaging retail experiences centered on the latest wireless technology. Your strategies will make our Brooklyn store a destination for discovery, directly increasing traffic and sales potential. By designing journeys that captivate and convert, the Customer Experience Manager will demonstrate how experiential retail drives sales, a skill that qualifies them for greater strategic responsibility.

Key Responsibilities of the Customer Experience Manager

• Oversee daily customer experience and sales strategy across Brooklyn AT&T retail stores, ensuring smartphone demonstrations and wireless consultations meet brand standards while driving activations.
• Analyze in‑store customer satisfaction surveys and sales metrics, identifying trends to refine promotional messaging and boost smartphone and wireless device conversions.
• Mentor and coach associates on consultative sales techniques, improving their ability to close activations, upgrades, and multi‑line sales opportunities.
• Serve as the escalation point for complex customer concerns, resolving smartphone and connectivity issues with a focus on retention and repeat sales.
• Map the customer lifecycle for new AT&T accounts, implementing proactive follow‑ups to confirm device satisfaction and uncover upsell opportunities.
• Collaborate with senior management on territory sales data, optimizing merchandising and promotional events to maximize retail traffic and smartphone sales.

Minimum Qualifications of the Customer Experience Manager

• High school diploma or GED required; Bachelor’s degree in Business Administration, Marketing, or a related field is strongly preferred for this management role.
• Experience in retail management or sales leadership, with measurable success in team coaching and performance improvement.
• In‑depth technical proficiency with 2026 smartphones, wearable devices, and AT&T’s 5G+ connectivity, ensuring credibility in customer consultations.
• Analytical and strategic thinker, capable of using customer feedback and smartphone sales data to design initiatives that grow AT&T’s Brooklyn territory. 
• Foster strong interpersonal and leadership presence, managing diverse customer personalities and motivating associates in high‑traffic environments.