Member Services Director

NOW HIRING: MEMBER SERVICES DIRECTOR

POSITION OVERVIEW

The Member Services Director will work closely with the General Manager and the Membership Committee and its Chairmen. This individual will work under the direction of the General Manager and will interface with the Club’s Board of Directors.

KEY RESPONSIBILITIES INCLUDE

• Be visible, present, and available to serve as the focal point for all membership inquiries and guide prospective members through the application process.

• Be point of contact on the phone and in person for all membership inquiries

• Provide Club tours for prospective members in conjunction with the GM and effectively articulate the benefits of membership and all associated costs and fees.

• Coordinate and conduct new member orientations with the GM.

• Prepare data and develop membership-related reports for applicable parts of the budget and membership goals pertinent to the Board.

• Maintain a high level of visibility and develop strong relationships with current members working to limit attrition, and keep members engaged and supportive of the Club.

• Become an ambassador for the Club and heighten brand awareness within the community by networking and building relationships with organizations such as the Chamber of Commerce, and local businesses

• Maintain the Club's database (membership information), keeping current membership resignations, transfers, address & contact information. Regularly inform all departments of any changes in membership status

• Provide notices and agenda for club’s membership committee; issue invites and attend monthly meetings of the club’s membership committee if necessary.

• Assist in any inquiries on Member billing. Assist the Controller with billing/invoices of events and Accounts Receivable as directed by the controller

SPECIFIC DUTIES INCLUDE

• Apply payments from multiple sources to member accounts daily if directed.

• Maintains proper supporting documentation for member resignations.

• Promptly responds to all member inquiries in a professional, courteous manner via telephone, email, and in-person daily.

• Research and post adjustments and credits to member accounts as needed.

• Interacts with Club department heads regarding membership questions weekly.

• Prepares and mails/emails member statements and past due communications to members monthly.

• Prepares refunds of member account balances periodically if necessary.

• Develops and maintains current working knowledge of all Northstar Accounts Receivable and membership module functionality and reporting.

• Assists with the preparation of annual external audit requests.

• Ship Store ordering and inventory

• Maintain Apartments wait list, bookings, leases and cleaning

• Office supplies ordering

• Maintain mooring waitlist

• Assist in updating and editing website in the absence of Communication Director

QUALIFICATIONS

• Outstanding verbal and written communication skills

• Superior project and time management skills; excellent attention to detail

• Energetic, enthusiastic, and service oriented. Is responsive and has ability to foster relationships. Enjoys working with different personalities and can adapt/accommodate to others’ working styles to achieve the desired goals and objectives.

• Highly organized with ability to manage multiple tasks simultaneously.

• 2-5 years related experience. Previous country club, yacht club, membership organization or golf industry experience would be viewed positively.

COMPENSATION AND BENEFITS

• A competitive base salary and performance-based bonus

• Medical, health, and dental

• 401(k) plan

• Vacation and Paid time off

• Employee meals

HIRING CONTACT

Enrico Coppola

General Manager

(401) 423-1424 EXT: 201

enrico@conanicutyachtclub.org