Retail Banking Intern (Part-Time 20-25 hours)

Position Summary: The Retail Banking Intern will gain hands-on experience in the retail banking operations while supporting the branch team in delivering exceptional customer service. Under the guidance of experienced staff, Interns assist with customer transactions, observe how to provide accurate information and resolve basic inquiries, and begin learning how to identify opportunities to strengthen customer relationships by understanding and suggesting appropriate banking products and services.

• 90 Day Internship Program with possibility of permanent position post internship.
• This internship will be offered three times annually, with cohorts beginning in January, May, and September.
• This position is for 20-25 hours per week during the following hours of operation:
  • 8a-6p M-F; 8a-1230p Sat
  • 8a-7p M-F; 8a-5p Sat/Sun

Essential Functions:

• Work through the designed training curriculum, establishing the foundational knowledge and necessary skills of the retail banking division.
• Assist with accurately processing routine financial transactions.
• Shadow and learn how to maintain responsibility for accurate cash drawer and follow proper balancing procedures.
• Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
• Support the branch by providing excellent customer service, learning how to resolve inquiries, and how to cross-promote other bank services that lead to referring to other departments to help achieve goals set by management
• Learn about the supporting products, fees and policies.
• Participate in all training to understand and apply demonstrating compliance, fraud prevention and financial regulations for assigned job functions that apply to designated job responsibilities.
• Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
• Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
• Regular and reliable attendance is an essential function of this position.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma.
• Pursuing a college degree in a related field required.
• Prior customer service or cash handling experience is a plus
• Accuracy and attention to detail.
• Effective communicator – promotes Union Bank’s customer service philosophy.
• Basic math skills and proficient computer skills.
• Willingness to learn in a fast-paced environment and ability to work independently and exercise good judgment.
• Ability to maintain confidentiality and adhere to compliance standards
• Commitment to a 90-day internship program

Working Environment:

Indoor work – not exposed to outdoor elements or hazards

Ability to stand and/or walk for prolonged periods of time

Some sedentary work lifting and/carrying up to 50 lbs. occasionally.

PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.