Assistant Director, Creative Services

The Assistant Director of Creative Services provides leadership for the design, development, and implementation of creative projects, including multimedia content, graphic design, instructional media, and digital assets. This role focuses on enhancing the quality, accessibility, and effectiveness of visual and multimedia elements produced by CIRT through strong project oversight, clear processes, and collaboration with campus partners. The Assistant Director supervises Creative Services unit leads and supports the development and refinement of workflows that guide media creation, ensuring the use of best practices and innovative techniques that streamline production and improve output quality. This position emphasizes operational leadership and coordination for CIRT’s Creative Team.

Job Functions

Leadership & Supervision

Supervise the Video Production Manager, Coordinator of Marketing & Publications, and IT Support Specialist.

Provide coaching, performance feedback, and professional development support for direct reports.

Ensure effective communication and coordination across CIRT’s teams.

Creative Operations & Workflow Management

Oversee daily operations of video production, instructional media development, graphic design, and creative technology services.

Use project management software (ClickUp) to organize, track, and manage Creative Services projects, ensuring clear visibility into timelines, workloads, priorities, and project status.

Develop and maintain processes for efficient project intake, scheduling, resource allocation, and timely delivery of creative assets.

Ensure adherence to UNF's design, branding, accessibility, and quality standards across all Creative Services outputs.

Support studio operations, equipment usage protocols, and digital asset management workflows.

Stay current with UNF’s branding standards and visual identity guidelines to ensure all creative projects align with institutional expectations and maintain a consistent, professional presentation across media formats.

Project Coordination & Faculty Support

Serve as a primary point of contact for Creative Services project scoping, timeline planning, and expectation setting.

Collaborate with faculty, staff, and academic units to determine appropriate media and design solutions for instructional and promotional needs.

Monitor project progress, communicate updates, and resolve workflow bottlenecks to ensure timely completion.

Process Development & Continuous Improvement

Create, refine, and maintain standardized workflows, templates, and production guidelines that enhance efficiency and consistency.

Promote continuous improvement by reviewing the team’s work products.

Working with other CIRT teams leads to identifying operational challenges and implementing solutions that strengthen team productivity and service quality.

Collaboration & Communication

Partner with the Director and other CIRT leadership to align unit operations with departmental goals.

Provide operational updates, workload metrics, and emergent needs to support planning and decision-making.

Maintain strong relationships with campus partners involved in media production, communications, and creative technology.

Resource & Technology Support

Identify equipment, software, and infrastructure needs to support creative operations and recommend purchases to the Director.

Assist with lifecycle planning and maintenance of creative production equipment in collaboration with the IT Support Specialist.

Required Qualifications

Master’s and 2+ years of relevant experience or bachelor’s degree and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Marginal Functions

Support studio operations, equipment usage protocols, and digital asset management workflows.

Stay current with UNF’s branding standards and visual identity guidelines.

Provide operational updates, workload metrics, and emergent needs to support planning and decision-making.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

This position has been designated as a Campus Security Authority (CSA). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such, any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that responsibility for students, campus activities and/or campus security will make the holder of this position someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSA ’ s responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in - person training session. For more information concerning training or CSA designations, please contact the Clery Act Compliance Manager at (904) 620-1423 or clery@unf.edu.

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.