Operations Manager
Operations Manager
Employment Type: Full Time
Location: Orlando, Florida
Reports to: Senior Director of Integrations and Operations
Job Summary
The Operations Manager is responsible for owning and optimizing day-to-day operational execution across the team. This role ensures workflows, SLAs, and resources are effectively managed while translating strategic direction into clear, actionable work for the team. The Operations Manager acts as the connective tissue between strategy and execution.
Job Duties
- Own daily operational workflows, queues, and processes across integrations, onboarding, and customer support
- Monitor and manage SLAs, workload distribution, and team capacity
- Identify operational risks, bottlenecks, and inefficiencies and escalate or resolve as needed
- Partner with Strategic Operations, Product, Engineering, and Commercial teams to support operational readiness for new initiatives
- Ensure processes are followed consistently and documentation is kept up to date
- Support team leads by providing operational clarity, prioritization, and execution guidance
- Track operational metrics and report on performance, trends, and areas for improvement
Behavioral/Technical Skills
- Strong understanding of operational workflows, SLAs, and cross-functional delivery
- Proven ability to manage competing priorities in a fast-paced environment
- Excellent communication and organizational skills
- Experience working cross-functionally with technical and non-technical teams
Requirements
- 3–5 years of experience in operations, support, integrations, or a related field
Curious?
Do you have the skills for the job, enthusiasm for our vision and fit our culture? Want to know more about Travel Technology? We want to hear from you!