Veterinary Client Services Manager

Now Hiring: Hospital Service Manager – Client Services

📍 Boston West Emergency & Specialty – Natick, MA
Full-Time | Leadership Opportunity | Fast-Paced Veterinary Environment
Expert Care. Local Heart.

Are you a people-focused leader with a passion for delivering exceptional client service? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges and opportunities to grow? If so, Boston West wants to meet you.

At Boston West, our culture is the heartbeat of who we are. We lead with kindness, collaboration, and integrity. We support each other through the hardest moments and celebrate the best ones. We show up for our patients, our clients, and—most importantly—each other. Because here, Expert Care. Local Heart. isn’t just a tagline—it’s how we show up every day.

The Opportunity
We’re seeking a Hospital Service Manager – Client Services to lead and inspire our Client Care team and ensure a seamless, compassionate experience for every person who walks through our doors. This leadership role reports directly to the Hospital Director and oversees our Client Services team and Financial Auditing role.

Compensation

• $70,000–$85,000 depending on experience

Schedule

• Full-Time (40 hours/week)
• Flexibility required – may include days, evenings, and weekends

About the Role
As the Hospital Service Manager – Client Services, you will champion the culture that keeps our teams strong and our clients supported. You will lead our front-of-house operations with compassion, accountability, and a commitment to operational excellence.

Key responsibilities include:

• Recruiting, training, coaching, and scheduling Client Care team members
• Fostering a culture of hospitality, empathy, teamwork, and excellence
• Encouraging connection and supporting staff through day-to-day challenges
• Monitoring and managing team performance and productivity
• Overseeing billing processes, reconciliations, and account follow-ups
• Resolving client concerns with professionalism, compassion, and tact
• Coordinating hospital systems, including doctor scheduling with AI-enabled tools
• Collaborating cross-functionally to support smooth hospital operations
• Handling escalated client interactions and supporting staff in emotionally charged situations

This role is critical to the Boston West experience—setting the tone for empathy, teamwork, and our commitment to delivering Expert Care. Local Heart.

About You

• Associate’s degree (or higher) preferred
• Strong leadership background with experience guiding diverse teams
• Previous experience in hospitality, medical, or customer-facing environments strongly preferred
• Excellent communicator and conflict-resolution expert
• Calm under pressure, organized, and solution-focused
• Emotionally intelligent and able to thrive in a clinical setting
• Comfortable with flexible scheduling, including evenings and weekends

Full-Time Benefits

• Continuing Education Allowance
• Uniform Allowance
• Paid Time Off
• 16-Week VTNE Study Group Program
• Medical, Dental, Vision
• 401(k) with employer matching
• Employee Pet Discount
• Short & Long-Term Disability
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Employee Referral Program
• Employee Assistance Program
• Relocation Assistance for the right candidate
• Access to VetBloom for RACE-approved CE
• Penn Foster partnership with scholarship opportunities
• License application and renewal reimbursement for RVTs
• Financial support and onsite mentorship for those pursuing VTS certification

Why Choose Boston West?

Join a team that makes a difference—every day.
At Boston West, culture comes first. We care deeply about the people who make this hospital exceptional: our teams, our clients, and our local community. We lead with compassion and operate with pride. When things get tough, we support each other. When things go right, we celebrate together. That’s Local Heart.

What we offer:

• Comprehensive Care: ER/ICU, Surgery, Internal Medicine, Cardiology, and more
• Collaborative Environment: Work alongside talented specialists, ER clinicians, technicians, and client service professionals who believe in high-quality care
• State-of-the-Art Technology, including:
  • CT
  • Digital Radiography
  • Abdominal, Cardiac, Thoracic & MSK Ultrasound
  • Video Scoping: cystoscopy, endoscopy, rhinoscopy, and more
  • Minimally Invasive Surgery (arthroscopy, laparoscopy, thoracoscopy)
  • Transfusion Medicine
  • Electromyography (EMG)
  • Echocardiogram (ECHO) & ECG

📩 Apply today and help us deliver extraordinary care to pets and their people—through expertise, compassion, and the heart of our local community.

For more information about our hospital, please visit https://www.bostonwestvet.com.