DCF Program Supervisor - Client Investigations

The Wisconsin Department of Children and Families (DCF), Division of Early Care and Education (DECE), Milwaukee Early Care Administration (MECA), Client Investigations Unit, is currently recruiting to fill a DCF Program Supervisor - Client Investigations position in Milwaukee, WI. DCF offers great benefits, personal growth opportunities and work-life balance as a State of Wisconsin employee; and the intrinsic reward associated with serving the children and families of Wisconsin. To learn more about DCF’s complete compensation package, please visit our Total Rewards Calculator!

This position is headquartered at our Milwaukee office and will have the option to work hybrid for up to 95%. This schedule may change based on training or operational needs. Employees need to report to 635 N 26 St. Milwaukee, WI office on their first day for onboarding and orientation. 

High speed internet access is required to meet the needs of hybrid work.

Come see why DCF is such a great place to work!

DCF is committed to the important work of helping children, youth and families become safer, more secure and progress down the road to true independence. For more information about DCF, visit our website at http://dcf.wi.gov/.

POSITION SUMMARY: This position will manage and direct staff responsible for child care programs and/or WI Shares related items within Milwaukee County. This position provides oversight to the Client Investigations Unit and supervises staff involved in program integrity and fraud investigations and related activities. The Client Investigations Unit provides accountability and oversight to the Wisconsin Shares Program by assuring payments are not improperly made to providers and/or clients. This position will implement management policies, assign and review work of staff, evaluate staff performance and recommend corrective action when required. The position is responsible for coordinating services related to the above child care programs with local law enforcement agencies, Department of Health Services and other Milwaukee County public and private agencies. This position ensures compliance with state and federal laws, administrative rules and polices; evaluating program effectiveness and developing and implementing improvements and revisions as necessary; planning and monitoring consultation services, resolving complaints; and maintaining and reporting of program data.

View the complete position description. 

SALARY: The classification title for this position is DCF Program Supervisor. The starting salary is between $35.00 and $41.36 per hour ($72,800 and $86,028 annually), depending on qualifications. Pay for current State of WI employees will be based on the compensation plan in effect at the time of the appointment. Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment.

The pay schedule/range is 81-03. A one-year probationary period may be required.  

Job Details: Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled.

Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time.

Qualifications: 

Minimally qualified applicants will have:

• Experience working as a team lead/lead worker role (providing guidance, training, reviewing work, coaching, etc.)
• Experience providing direct service in a human service program (providing customer service, managing projects, providing input/developing policies, implementing program changes, etc.)   
• Experience applying programmatic policy and/or eligibility requirements in a professional setting (public-benefit programs, non-profit/community-based services, human resources, grant funding, higher education financial assistance, etc.).
• Experience running, interpreting, and/or analyzing data for technical and non-technical audiences (converting data into charts/graphs, summarizing key findings and trends, drawing conclusions, making recommendations, etc.).

Well-qualified applicants will have:

• Experience working as a supervisor (providing feedback, monitoring performance, assigning work, recruiting and training staff, managing internal conflict, giving directives, etc.)
• Experience working with childcare program policy, eligibility, or related program (FoodShare, Medicare, Wisconsin Works, WIC, Emergency Food and Rental Assistance, etc.)
• Experience using Centralized Automated Reporting & Eligibility System (CARES), CARES Worker Web (CWW), Child Care Statewide Administration (CSAW), Electronic Case File (ECF) or other similar public benefits databases
• Experience performing audits or adhering to audit principles (maintaining independence and objectivity, professional competence and confidentiality, preserving evidence and documentation, etc.) related to quality assurance, program integrity, program compliance, and/or regulations

HOW TO APPLY:

If you haven’t already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if received in an e-mail, as a hard copy or a fax. Applications received after the deadline will not be accepted.

After you are logged in and are viewing the announcement, click “Apply Now.” You will be asked to provide your personal information and required materials.  Online applications that do not include all of the requested materials will not be considered. 

Your letter of qualifications and resume are very important parts of your application at DCF and are used during our evaluation process to determine your qualifications as they relate to the job. View instructions on developing your resume and letter of qualifications for your DCF application and what should be included in these materials. 

Submitted materials will be evaluated by one or more subject matter experts and qualified applicants will be invited to participate in the next step of the selection process. 

The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations to qualified applicants and employees with disabilities.

 

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability.  If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the application process to apply.

Deadline:

The deadline to apply is 11:59 PM on February 10, 2026. If you need assistance with the online application process, please contact, Rebekah Gaumitz at 608-422-6417 or via email at Rebekah.Gaumitz@wisconsin.gov. Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.