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Job Title: Membership Account Manager

Department: Membership Services

Reports to: Sr. Manager, Community & Strategic Partnerships

Location: Irving, TX

FLSA Status: Non-Exempt

 

Job Summary:

The Membership Account Manager serves as a primary relationship manager for PPAI member companies, ensuring a high level of engagement and satisfaction throughout the membership lifecycle. This role is responsible for managing a territory of member accounts, providing consultative support, promoting PPAI programs and benefits, and driving membership renewal and growth. The ideal candidate is relationship-focused, detail-oriented, and passionate about delivering value to members within the promotional products industry.

The position requires a salesperson with a proven track record of developing territory, closing sales, and territory management.

 

Key Responsibilities:

Member Relationship Management & Retention (40%)

  • Serve as the primary point of contact for an assigned territory of PPAI member accounts.
  • Build and maintain strong, long-term relationships with member companies at multiple levels.
  • Proactively manage member engagement to meet or exceed an 88% territory retention goal.
  • Identify opportunities for increased engagement and membership upgrades.
  • Act as a trusted advisor to members by understanding their needs and aligning them with PPAI offerings.

Member Service & Communication (30%)

  • Handle all inbound member communications, including phone calls, chats, and emails, in a timely and professional manner.
  • Conduct outbound calls to current and prospective members in support of departmental goals.
  • Resolve member inquiries, concerns, and issues while ensuring a high-quality member experience.

Membership Growth & Recruitment (10%)

  • Represent PPAI at tradeshows, events, and industry functions to recruit new members.
  • Promote membership benefits and value proposition to prospective members.

Data Management & Administrative Responsibilities (15%)

  • Ensure member records are accurate, complete, and properly maintained within company systems.
  • Document interactions, updates, and outcomes in accordance with departmental standards.
  • Follow all departmental policies, procedures, and compliance guidelines.

Other Duties (5%)

  • Perform other related duties assigned to support team and organizational objectives

Experience:

  • Minimum of 4 years of outbound phone sales experience, consistently performing at least 50 outbound calls per day to engage prospects and support organizational goals.
  • 2 years of tradeshow experience is a plus, including actively promoting the Association, engaging with attendees, and representing the organization in a professional and compelling manner.

 

Knowledge, Skills, and Abilities

  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Exceptional attention to detail
  • Strong goal orientation supported
  • Demonstrated proficiency in Microsoft Office Suite
  • Proven relationship building skills

 

Education Requirements

  • Bachelor’s degree (BA/BS) preferred, ideally in Business, Marketing, or a related field, from an accredited college or university.

 

Job Status

  • FLSA Status (Exempt / Non-Exempt): Non-Exempt
  • Compensation (Hourly / Salary): Hourly
  • Job Status (Full-Time /Part-Time /Temp): Full-Time
  • Daily Schedule (Start time Flexible / Not Flexible): Flexible
  • Work Location: Position must work from HQ location with Hybrid Remote Work Model

 

Physical Activity

  • Sitting
  • Standing
  • Lifting
  • Pushing/Pulling
  • Bending/Stooping
  • Extended work hours, extended weeks (endurance requirement)

 

Work Environment

  • Hybrid Office Environment
  • Temperature controlled environment
  • Travel: Must be able to travel (approximately 25%)

 

PPAI is an Equal Opportunity Employer (EOE)