Provider Relations Assistant

Position Summary

The Provider Relations Administrative Assistant provides administrative, organizational, and coordination support to the Director of Provider Relations and Provider Relations Coordinator. This role supports provider onboarding, communication, scheduling, documentation, and day-to-day operational activities related to the ACO REACH program. The position focuses on keeping provider relations efforts organized, on schedule, and running efficiently while serving as a key support resource for internal teams and participating practices.

Key Responsibilities

Administrative & Coordination Support

• Provide direct administrative support to the Director of Provider Relations and Provider Relations Coordinator, including scheduling, documentation, and task coordination as needed
• Organize and maintain provider files, contact lists, onboarding materials, and program documentation
• Track tasks, deadlines, and follow-ups to ensure timely completion of provider-related activities
• Prepare meeting agendas, take notes, and distribute follow-up items as required

Provider Communication & Support

• Assist with provider onboarding and ongoing engagement within the ACO REACH program
• Serve as a backup point of contact for routine provider questions and requests, with the ability to escalate issues to the appropriate team member
• Respond to general inquiries and escalate complex or sensitive issues to the Director prior to resolution
• Send routine reminders and communications to practices as needed
• Assist with creating, formatting, and distributing monthly provider newsletters and other communications

Internal Collaboration

• Coordinate with internal teams to ensure consistent, accurate, and timely provider communication
• Support project coordination efforts related to provider relations initiatives
• Help maintain alignment between providers and internal departments through clear documentation and follow-up

Travel & Event Support

• Manage communications and prioritize urgent or time-sensitive items while the Provider Relations team is traveling
• Assist with logistical planning for provider visits, meetings, and events, including lunches and dinners

Decision-Making & Reporting

• Manage assigned administrative and coordination responsibilities independently
• Communicate issues, risks, or questions to the Director before taking action when appropriate
• Maintain confidentiality and professionalism in all provider and internal communications

Qualifications

• College degree preferred but not required
• Strong organizational skills with excellent attention to detail
• Effective written and verbal communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Experience in healthcare administration, administrative support, or provider relations preferred
• Strong typing and computer/technical skills required
• Experience handling professional phone calls required