Box Office Representative - 2026 Festival Season
Position Description
The Box Office Representative is a temporary, part-time position responsible for providing outstanding customer service to Opera Theatre’s patrons while assisting with ticket sales and patron inquiries leading up to and during the company’s spring Festival Season. The position may also be asked to perform other administrative duties related to the company’s ticketing software, ticket sales, and front of house procedures. Expected length of employment is April 2026 through the end of June 2026.
Responsibilities Include:
Sales
Assist patrons by phone, email, and at the box office window in selecting performances and seating for all ticketed Opera Theatre events, opera performances, lecture series, special events, and pre-show picnics;
Become proficient in the use of Opera Theatre’s chosen CRM (Tessitura) for the purpose of completing and tracking orders, exchanges, refunds, and donations;
Assist with donations by phone, email, and at the box office window;
Staff the will call window prior to performances and during intermissions as needed;
Assist with the printing and distribution of patron tickets;
Assist with mobile box office needs at additional offsite events as required;
Help to maintain a clean and healthy work environment, ensuring current marketing materials are prominently displayed for patrons and staff;
Assist with other box office projects as directed by the Associate Director of Box Office & Patron Services.
Customer Service
Offer friendly and respectful customer service to all patrons and internal constituents in accordance with Opera Theatre’s standards of service;
Maintain clear and accurate patron and sales records in every customer interaction;
Provide helpful and accurate information about Opera Theatre in response to patron inquiries, including knowledge on singers, productions, company history, parking, accessibility services, dining options, and “how to” information for first time opera-goers.
Required Skills, Experience, Qualifications
High school diploma;
1-2 years’ experience in box office, customer service, or retail preferred but not required;
Familiarity with Tessitura preferred but not required.
Ideal Candidate Profile
Friendly and outgoing attitude;
Excellent verbal communication skills and the ability to work as a team player;
Ability to perform under pressure and maintain a professional demeanor;
Enjoys meeting and talking to new people;
Aptitude for learning new computer software systems quickly;
Strong attention to detail.
Hours and Compensation
Compensation: $15 / hour
This is a temporary, part-time, non-exempt position.
Expected engagement: April 2026 – June 2026
APPLY:
Please note that interviews for this role will begin in March 2026 and offers may be made on a rolling basis.