NOC (Network Operations Center) Technician

Network Operations Center [NOC] Technician 

Position: NOC [ Network Operations Center ] Technician  

Location: New York, NY 10018 

Department: Engineering 

Division: Corporate 

Reports to: VP Engineering 

Job Status: Full-Time 

Work Shift: *8:30 AM - 5:30 PM 

BlackHawk Data is seeking a sharp, forward-thinking NOC Technician to help shape mission-critical technology environments for the world’s most complex enterprises. 

BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country. Here at BHD, you won’t just do a job, you’ll build a career that matters. Our culture thrives on curiosity, collaboration, and grit.  

We invest in our people, challenge them to grow, and celebrate wins together.  

If you are driven to lead, learn, and leave your mark, BlackHawk Data is where you belong! 

This is your chance to lead high-impact projects across vital industries like healthcare, utilities, and public infrastructure where security, performance, and innovation matter most. 

You will work alongside a highly collaborative, driven team to design and deliver end-to-end solutions that truly solve business problems, not just check boxes.  

The NOC Technician role would be best suited for a self-motivated, high performing NOC Engineer. An individual who thrives on providing exceptional service to a diverse range of clients in a flexible setting: Healthcare, Financial, Educational & the Public sector. 

If you are energized by complex challenges, passionate about cutting-edge tech, and eager to leave your mark on industries that keep the world moving, we want to meet you. 

Make an impact. Build what matters. Grow with us. 

Key Responsibilities: 

Manage all incoming customer tickets, ensuring timely responses and resolution within SLAs (Service Level Agreements). This includes opening, tracking, and closing service tickets, as well as answering incoming calls and monitoring various e-mail accounts. 

Conduct daily preventative maintenance checks and services on managed devices within client infrastructure. 

Collaborate with field personnel to validate repairs and system testing, identifying recurring performance issues. 

Network Troubleshooting: Diagnose and resolve network issues, including connectivity problems, packet loss, latency, and performance degradation. 

Generate performance reports on managed service devices and collaborate closely with NOC & Field Engineering teams for issue resolution. 

Communicate directly with customers regarding issues, outages, and maintenance activities, while maintaining detailed notes within ticketing systems on all resolution activities. 

Maintain customer technical information in accordance with defined documentation standards. 

Develop and maintain installation and configuration procedures with Runbooks, while obtaining and maintaining necessary technical/professional certifications. 

Perform OS patching and vulnerability sweeps on Customer environments. 

Provide flexible shift scheduling based on operational needs and offer emergency on-call support on a rotating schedule. 

Perform any other duties as assigned. 

System capabilities:  

Manage and monitor IT infrastructures including Microsoft Active Directory, Exchange, DNS, DHCP, PowerShell scripts, Azure services, AWS services, VMware technologies, and server infrastructures. 

Manage server infrastructures including Dell VXRail, Cisco UCS, standalone servers, and hyper-converged solutions. 

Manage and maintain monitoring and alerting system like Zabbix to ensure system integrity and performance. 

Troubleshooting desktop and Windows OS issues. 

Assess and identify appropriate solutions for system integration, providing recommendations for implementation and troubleshooting. 

Manage customers’ overall Fortinet environment, including making firewall policy changes as well as updating firmware. 

Manage customers’ overall Cisco environment, including making configuration changes as well as updating Cisco OS. 

Key Qualifications: 

Minimum 5+ years of technical support experience with event/alert management, incident, and change management processes. 

Minimum 3 days on site at East Hanover, NJ office. 

Demonstrated expertise in networking, routers, switches, firewalls, wireless devices, and security protocols. 

Proficiency in network protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols (EIGRP, OSPF, BGP). 

Strong understanding of Route/Switch and Wireless technologies. 

Demonstrate a good understanding with Voice/VOIP technologies, including but not limited to IP Phones, Voice gateways, and old land lines. 

Previous experience in Help Desk or NOC roles is required, with Cisco Certification considered advantageous. 

Exceptional interpersonal skills, strong work ethic, communication skills, and customer service abilities. 

Proactive approach to problem-solving and troubleshooting techniques. 

5+ years of experience in systems engineering or related IT roles, with desktop support experience aligned with stated technologies. 

In-depth knowledge of Microsoft ecosystems, cloud services (Azure & AWS), VMware technologies, and various server technologies. 

Strong understanding of Fortinet product suite, including FortiGate’s, FortiManager and FortiSwitches. 

Strong understanding of Cisco product suite include catalyst, nexus, and wan routers. 

Have the ability to be part of an on-call rotation covering 24/7 support model. 

Professional/Personal Skills:  

An active Fortinet Certification such as FCP or FCSS 

An active Cisco CCNA, CCNP certification 

Any course certifications/accreditation 

Any equivalent certification (Palo, Arista, F5 etc.) 

What We Offer 

Competitive Pay.  

Up to 22 days of PTO. 

Comprehensive health, dental, vision, and 401(k). 

Regular coaching, career development, and advancement path. 

A collaborative culture that celebrates learning, innovation, and high performance 

*Job may require shifts of travel/nights and weekend hours 

*Changing business conditions may trigger modifications to job responsibilities  [i.e., COVID 19] 

* List is not comprehensive; other tasks may be required which are not listed 

* Job Description is not an employment contract; additionally, this document does not change your at-will status