Recruitment Manager (Hybrid Eligible)
Recruitment Manager (Hybrid Eligible)
Boise State University
Job no: 499487
Work type: Non-Classified/Professional
Location: Boise, ID,Hybrid
Categories: Management,Education and Training,Student Services,Hybrid,Extended Studies,Mid-Level
Join the dynamic Enrollment and Student Success team at Boise State University's Division of Extended Studies! We are looking for a professional with student recruitment and leadership experience to fill the exciting role of Recruitment Manager for our graduate online programs. In this role, you will be responsible for managing a team that supports online students from initial contact to program admission and/or enrollment, and also actively recruiting prospective students yourself. As a Recruitment Manager, you'll play a key role in shaping the student experience and driving enrollment success.
Job Summary/Basic Function:
The Recruitment Manager is the leader of the team responsible for recruiting prospective students to online and adult-learner programs.
This position may have the opportunity to work hybrid where a mix of in-person work from a Boise State worksite and an alternative work location within the state of Idaho is utilized. Candidates must be able to work on-site as needed.
This position is not eligible for VISA Sponsorship.
Department Overview:
The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options. Join us!
The Enrollment and Student Success Recruitment team is a dynamic group of passionate advocates who are all about having fun while providing exceptional support and service to students from various backgrounds. We make the recruitment process exciting by getting to know each student personally, understanding their goals, and helping them choose the perfect degree to propel their dreams forward. Together, we are on a mission to shape the future of higher education and empower students to reach their academic goals.
Level Scope:
Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems based on prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.
Essential Functions:
• Management duties include interviewing, selecting, and training staff who recruit prospective students for online and adult-focused programs, as well as planning and directing their work; appraising their productivity and efficiency for the purpose of evaluating performance.
• Manage recruitment team to the sales process and present a weekly report to unit leadership on goal and stage conversion progress and applicable coaching strategies.
• Monitor weekly workflow completion and ensure that student outreach activities are producing desired outcomes.
• Track, measure, and evaluate results to continuously improve communication plans and team processes.
• Present reports to unit leadership, identifying gaps in goal progress throughout the recruitment cycle. Collaborate with both the unit leadership and individual staff on areas of opportunity in the outreach process or pivot strategies.
• Train recruitment team on academic support services available to students; effectively communicate university policies and procedures to staff; ensure that staff understand and can articulate university policies and procedures to students.
• Handle staff complaints and grievances and take corrective action when necessary.
• Coordinate all work schedules to ensure adequate coverage to meet the cycle of demand; collaborate with other supervisors to share projects based on priority; advocate for team member needs and identify skills or training gaps. Assist in coordinating relevant training for staff members.
• Collaborate with leadership marketing team; lead the team in creating, implementing, and continually improving application processes graduate programs.
• Lead and support a high-performing recruitment team through coaching, feedback, and professional development.
• Manage daily operations, including staff scheduling and workload alignment, to ensure consistent, high-quality student support.
• Oversee onboarding, training, and compliance with recruitment policies and SOPs.
• Serve as a functional expert in recruitment systems and processes; provide guidance on complex issues.
• Foster a collaborative, student-focused culture rooted in accountability and continuous improvement.
• Partner with Marketing, Advising, Operations, and other recruitment leaders to streamline workflows and improve the student experience.
• Drive process improvements and strengthen coordination with academic units and enrollment services.
• May perform other duties as needed.
Knowledge, Skills, Abilities:
• Strong understanding of prospective online student communication needs.
• Experience managing success metrics in a sales or recruitment environment.
• Strong understanding of the student lifecycle for online and non-traditional students.
• Ability to successfully develop and maintain positive, collaborative, respect-based relationships with all stakeholders.
• Ability to conceptualize, organize, direct, and successfully execute multiple project-planning processes simultaneously.
• Ability to prepare clear, concise, and informative reports on progress toward goals, correspondence and other written materials.
• Create and manage process recruitment leads and track progression through the phases of the recruitment cycle.
• Ability to handle situations using sound, independent judgment within general policy and legal guidelines.
• Effective communication skills with conflict resolution ability.
• Knowledge of mentoring others and appropriate responses.
• Ability to identify gaps in success metrics and advocate for process improvement resources as needed.
Minimum Qualifications:
Bachelor's Degree and 2 years of experience or equivalent.
Preferred Qualifications:
• Master's degree in a relevant field from an accredited institution.
• At least 2 years of experience recruiting online and/or non-traditional students, specifically at Boise State.
• At least 2 years of experience independently supervising and managing staff, including directing daily work.
• At least one year of Slate CRM experience.
Salary and Benefits: Salary of $66,705.60. Boise State University provides a best-in-class https://docs.google.com/document/d/1Yt-dextMkThD-AxYR_jyFNqjZ9_Hoyix95JzhwkHJIY/edit?usp=sharing, including (but not limited to):
• 12 https://www.boisestate.edu/hr/payroll-and-processing/payroll-and-holiday-calendars/ AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 https://www.boisestate.edu/hr/benefits/sick-and-annual-leave-accrual/ for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your https://www.boisestate.edu/hr/benefits/orp/ (Professional and Faculty employees)
• 11.96% University contribution to your https://www.boisestate.edu/hr/benefits/persi/ (Classified employees)
• Excellent medical, dental and other https://www.boisestate.edu/hr/benefits/medical-prescription-dental-and-vision/ coverages
• https://www.boisestate.edu/hr/benefits/tuition-fee-waiver-benefit/ benefits for employees, spouses and their dependents
• See our https://www.boisestate.edu/hr/benefits/ for more information!
Required Application Materials:
Resume and Cover Letter
About Us:
Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.
Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.
Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/
Applications close: Thu, 12 Feb 2026 06:55:00 GMT
To apply, please visit: https://apptrkr.com/6885776
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