Office Admin & Customer Support Coordinator
Who We Are
With our team located in Los Angeles, CA, Karuna Skin LLC operates two brands, Karuna Skin and Avatara. Karuna has been leading beautiful breakthroughs for over a decade, from our launch as the first US sheet mask brand in 2009 to a comprehensive daily skincare line sold nationwide in Whole Foods Market and globally in select hotels, spas and beauty retailers like Mecca. Karuna's sister brand, Avatara, was created in 2017 to bring safe, fun, and effective skincare solutions appropriate for tween, teen, and young skin needs and can be found in Target, Walmart, Meijer, and select grocery locations nationwide.
A career with Karuna is an opportunity to join a collaborative, upbeat, open floor-plan office that welcomes idea-sharing, communication, and teamwork. We offer a competitive benefits package that includes medical, dental, vision, and much more.
Summary:
We’re looking for a highly organized, proactive Office Admin & Customer Support Coordinator to support our growing team. This role sits at the intersection of customer service, operations, and administrative support for the office—ideal for someone who thrives on keeping things running smoothly while delivering thoughtful and timely support.
Duties and Responsibilities:
Customer Experience
- Respond to all customer inquiries within 24 hours via the main support email
- Handle returns, order issues, and FAQ responses across Amazon and DTC channels
- Monitor and track customer reviews; flag recurring feedback, issues, and trends to the team
- Provide light community support on social channels (DMs, comments, etc.)
Cross-Functional Support
- Coordinate product sample fulfillment for influencers, press, and internal teams
- Assist with product shipments, mailings, and package preparation
- Support data entry, inventory counts, and general organization
- Maintain product samples and ensure stockroom organization
Administrative Support
- Manage general office needs, including supplies, stockroom upkeep, snacks, and mail/packages
- Order supplies and coordinate with vendors as needed
- Handle filing, data entry, and document/Asana organization
- Assist with team events, lunches, offsites, and internal celebrations
- Support the Founder and CEO with scheduling or anything that is needed
Requirements
- Strong written communication skills and a customer-first mindset
- Highly organized with strong attention to detail
- Comfortable multitasking and managing shifting priorities
- Familiarity with e-commerce platforms (Amazon, Shopify) is a plus
- Experience with tools like Asana, Google Workspace, or similar systems preferred