Technical Support Engineer
ENCO Systems | Novi, MI
Want to work with AI, real-time media, and cutting-edge broadcast tech? Let’s build the future of media together!
ENCO Systems is a global leader in broadcast automation, AI-driven captioning, speech-to-text and translation solutions, helping broadcasters and media producers around the world to automate workflows, increase accessibility, and innovate on every platform.
We’re seeking a passionate, energetic Technical Support Engineer to join our close-knit team. If you thrive on solving tech challenges, enjoy helping customers succeed, and want hands-on experience with AI, cloud workflows, broadcast systems, and next-level automation — this role is for you. This is a full-time position based in Novi, Michigan, with travel to customer facilities and industry events.
Essential Responsibilities
- Provide outstanding technical support to our broadcast and media customers via phone, email, and remote tools
- Troubleshoot and resolve issues involving AI-powered speech-to-text (automated captioning), generative voice tools, translation services, and radio/television automation products
- Test and validate new releases from cloud workflows to AI enhancements and hybrid solutions
- Work closely with Sales, Development & Production to integrate partner software and APIs
- Travel to client sites for on-site installation, configuration, and training across the U.S. and internationally
- Maintain detailed support documentation, logs, and client incident histories
- Serve as a technical ambassador between clients, partners, and internal teams
What we are looking for
- Bachelor’s degree in IT, Broadcasting, Computer Science, or related field (or equivalent experience)
- 3+ years tech support, broadcasting, or IT experience
- Experience with Windows and Linux operating systems
- Comfortable with networked systems, cloud deployments, hybrid workflows, and automated media processing
- Experience with broadcast automation, captioning/transcription systems, API-based tools, or media workflows is a huge plus
- Highly motivated, organized, and a problem-solver
- Excellent communicator — both on the phone and in person
- Eager to travel (up to 50%) and engage with clients globally
- Passionate about AI, automation, accessibility tech, and cutting-edge media systems
- Bilingual (Spanish Speaking) is a huge plus
What We Offer
- Competitive compensation and benefits
- Medical, dental & vision insurance
- 401(k) with company match
- Paid time off plus sick/personal days
- Fun, team-oriented environment
- Opportunity to work with leading broadcast brands and media innovators
Send your resume and a quick cover letter telling us why you’re passionate about AI, media tech, and support to:
supportcareers@enco.com