Receptionist (Bilingual - English & Spanish)

Receptionist (Must be Bilingual English & Spanish)

ESTIR Insurance — Bloomfield & Princeton, NJ (In‑Office, Full‑Time)

About the Role

ESTIR Insurance is looking for a friendly, organized, and dependable Receptionist to serve as the first point of contact for our clients and partners. This role is essential to creating a positive experience for everyone who calls or visits our offices. You’ll support both our personal and commercial lines teams by managing incoming calls, routing requests, assisting with administrative tasks, and helping maintain smooth daily operations.

This is a full‑time, in‑office role (Monday–Friday) with flexibility to work from either our Bloomfield or Princeton location.

Key Responsibilities

• Answer and route incoming calls with a warm, professional tone
• Greet clients and visitors and maintain a welcoming office environment
• Manage voicemail, call logs, and message distribution
• Assist clients with basic questions, payment instructions, and document submissions
• Coordinate with the renewals, customer success, and producer teams to ensure timely follow‑up
• Scan, upload, and organize documents in our CRM (we use EZLynx)
• Support mortgagee requests by sending renewal invoices and payment information
• Handle mail, office supplies, and general administrative tasks
• Provide light support for scheduling and internal communication
• Uphold ESTIR’s commitment to professionalism, empathy, and excellent service

Required Skills & Qualities

• Bilingual in English & Spanish — this is a must
• Strong communication skills and a polished phone presence
• Ability to multitask and stay organized in a fast‑paced environment
• Attention to detail and reliable follow‑through
• Comfort using computer systems and learning new software
• Positive attitude and ability to work well with a team
• Prior customer service or administrative experience is a plus

Experience

We welcome candidates from a variety of backgrounds, including:

• Reception or front desk roles
• Customer service positions
• Administrative or office support roles

Training will be provided, and motivated individuals will have opportunities for growth within the agency.

Compensation & Benefits

• Salary commensurate with experience
• Bonus potential
• Health insurance
• Career development and training opportunities

Work Schedule

• Full‑time, Monday–Friday
• In‑office at either Bloomfield or Princeton (based on business needs)

If you want, I can also create:

• A shorter Indeed‑optimized version
• A Spanish‑language version
• A version that emphasizes growth into Customer Success or Licensing
• An internal SOP for how the receptionist interacts with your CRM and teams