Office Associate

Now Hiring: Full-Time Office Associates

South Hills Village | Ashley HomeStore
$15.25/hour | Hiring Immediately

Ashley HomeStore is growing, and we’re looking for Full-Time Office Associates to join our team at South Hills Village! We are a family-owned company with a long-standing commitment to caring for our employees, customers, and community.

Nationally Known. Locally Owned.
Come join the Ashley HomeStore Family!

Why You’ll Love Working at Ashley HomeStore

Our competitive compensation and benefits program is designed with you in mind:

Increased Pay Rates – Earn more at Ashley HomeStore

Paid Training – Comprehensive, blended training approach

Career Growth Opportunities – We love to promote from within

Excellent Benefits – Medical, Dental, Vision, Life & Disability Insurance

401(k) & Paid Time Off (PTO)

Generous Employee Discount

Friendly, Supportive Team Environment

Beautiful Showroom featuring top brands and current trends

Office Associate Responsibilities

Accurately enter sales transactions and order details into the Storis system

Verify order information and resolve discrepancies

Complete documentation efficiently, including cash balances, deliveries, sales and service orders, and account balances in compliance with company guidelines

Provide exceptional customer service by handling a high volume of inbound calls and counter inquiries

Process payments and assist with customer questions or concerns

Respond to customer inquiries across multiple channels (phone, web, chat, mail, fax, etc.)

Meet or exceed performance standards for service quality, accuracy, and productivity

Complete and process credit applications, financing paperwork, and payments

Verify all paperwork related to order processing for accuracy

Communicate professionally with internal and external partners

Maintain organized files and processes to support productivity

Provide clerical support to store staff as needed

Perform additional duties as assigned

Required Skills & Abilities

Excellent verbal and written communication and listening skills

Strong attention to detail with the ability to complete paperwork accurately and efficiently

Basic reading, comprehension, and numerical reasoning skills

Proficiency with Microsoft Office and general computer applications

Excellent organizational and time-management skills

Outstanding customer service skills

Familiarity with Storis, RingCentral phone systems, Package AI routing software, and company intranet systems is preferred

Education & Experience

High school diploma or equivalent combination of education and experience required

Previous clerical or office experience preferred

Physical Demands

Ability to sit, stand, bend, stoop, and reach regularly

Ability to remain in a stationary position for extended periods

Ability to communicate clearly with customers and coworkers

Ability to operate office equipment and observe details to complete assigned responsibilities

If you’re organized, customer-focused, and looking for a stable role with room to grow, Ashley HomeStore would love to meet you!