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Operations Support Assistant

ECMS EXPRESS INC
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Job Title: Operations Support Assistant 

Job Type: Internship / Part-Time – Less than 20 hours per week

Location: Long Island City, New York (On-site only)

Pay Rate: $20.00 - $22.00

 

About Us

ECMS Express is a technology-enabled international courier company that offers end-to-end delivery. Founded in 2013, our corporate goal has been to help our global clients simplify their cross-border deliveries with a stable end-to-end and cost-effective solution. We are present today in the USA, Europe, China, Korea, Japan, Hong Kong, and Southeast Asia. Over the years, we have developed market relevant B2C capabilities special thanks to our partnership with a couple of the world’s leading eCommerce platforms. Given this know-how, it is our aim to empower Small & Medium Enterprise (SME) clients in the B2B market with B2C delivery experience and competitive market rates.

 

Position Summary 

The Operations Support Assistant will participate in a structured rotation-based program designed to provide hands-on exposure across multiple business functions, including operations, pricing, and customer support. This role is ideal for students or early-career professionals seeking to develop a comprehensive understanding of the logistics and business environment. The position supports daily administrative and analytical tasks while building practical experience in operational management, pricing analysis, and customer interaction. This is a part-time role (under 20 hours per week) and the company is able to support CPT for eligible international students in compliance with school requirements.

 

Key Responsibilities

  • General Administrative Support
    • Provide day-to-day administrative support including filing, scanning, and document management.
    • Maintain accurate records, tracking spreadsheets, and internal databases.
    • Assist with scheduling meetings and coordinating calendars.
    • Support management with report preparation and data compilation.
  • Operations Rotation
    • Organize, monitor, and update daily operational data and performance metrics.
    • Assist in identifying workflow inefficiencies and operational process issues.
    • Support cross-functional teams in documenting and improving procedures.
  • Pricing Rotation
    • Conduct basic pricing comparisons and cost breakdown analysis.
    • Assist in maintaining rate cards, pricing structures, and discount rules.
    • Support the pricing team with data entry and reporting tasks.
  • Customer Exposure Rotation
    • Gain hands-on exposure to customer-related scenarios, including service inquiries and issue resolution.
    • Assist in tracking customer feedback and service performance.
    • Observe customer interaction workflows to understand end-to-end operations.
  • Perform special projects and additional tasks as assigned.

 

Qualifications

  • Required:
    • Currently enrolled in or recently graduated from a college or university (Business, Logistics, Supply Chain, or related field preferred).
    • For international students, must be eligible to work under CPT (Curricular Practical Training).
    • Ability to commit to a part-time schedule (less than 20 hours per week).
    • Excellent written and verbal communication abilities.
    • Strong organizational and time-management skills.
    • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
    • Strong analytical skills with attention to detail.
    • Reliable, responsible, and able to work on-site consistently.
  • Preferred:
    • Prior internship or office experience.
    • Exposure to data analysis, pricing support, or operational processes in a similar business environment.
    • Strong interest in logistics, operations, or business analytics.
    • Bilingual proficiency in English and Mandarin is a plus.