Digital Opportunity Specialist
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Description
Incumbent is responsible for advancing the goals of the City Digital Opportunity Strategic Plan. Serves as program manager for the City’s digital opportunity efforts. Position works with local organizations, guides/facilitates connection of residents to broadband subsidy programs, trains community members on internet use, and addresses other gaps identified by the City’s digital opportunity strategic plan.
Duties
This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation:
Primary
Serve as program manager and primary point of contact for the City’s Digital Opportunity Program, including management of budgets, resources, projects and personnel (interns) associated with City’s Digital Opportunity Program.
Responsible for strategic planning around digital opportunity, including the continued development, maintenance and execution of the City’s Digital Opportunity Strategic Plan.
Facilitate community dialog on digital opportunity, convening appropriate community institutions to address digital opportunity challenges. Support and maintain community digital divide coalition.
Coordinate annual ITS Digital Opportunity Grants program, including promotion, application, award and monitoring processes.
Identify and pursue federal, state and local digital opportunity grant funding opportunities to enhance City and community digital opportunity programming.
Promote Federal, State and local digital opportunity support services (such as US Affordable Connectivity Program) to eligible residents.
Effectively, tactfully and courteously communicate and promote the City’s digital opportunity plans and projects through website, print, social media and other platforms.
Provide/arrange training opportunities for residents on effective, safe and secure use of the internet. Partner with not-for-profit organizations to connect with supported populations.
Collect performance data on Digital Opportunity Program efficacy; develop, evaluate and report on performance indicators.
Provide consultative services to City departments, public and not for profit agencies to improve digital opportunity. Coordinates with City department program officers to promote digital inclusion.
Identifies, monitors, and evaluates public and private sector activity and innovations in digital opportunity program management.
Secondary
May assist eligible residents with broadband sign-up process, including successful enrollment, installation and usage (Digital Navigation).
Performs related duties and fulfills responsibilities as assigned.
Job Requirements
Bachelor's Degree in Business, Public Administration, Public Policy, Social Work, Information Technology, Instructional Systems Technology, Learning Technology, Telecommunications or relevant field, or equivalent knowledge, skills, and abilities to perform the essential duties of the position.
Master's Degree Business Administration, Public Administration, Policy Administration, Social Work, Information Technology, Instructional Systems Technology, Learning Technology, Telecommunication or relevant field, preferred.
Minimum experience equivalent to one year in community organizing and coalition building.
Minimum experience equivalent to one year in providing customer service
Preferred experience leading multidisciplinary and or multi-organizational projects and/or teams.
Preferred experience supporting low-income populations such as those currently underserved by broadband providers.
Preferred experience with performance tracking and data management, including data analysis tools and spreadsheets.
Preferred experience with in-person and remote IT support.
Difficulty of Work and Personal Work Relationship
Difficulty of Work
Work is performed in a modern office environment, but some fieldwork including external training and house visits may be required.
Personal Work Relationships
Incumbent maintains frequent contact with ITS leadership, other city employees, Federal and State digital opportunity program offices, local community leaders (public, educational, private & nonprofit), in order to improve digital opportunity in Bloomington. Additionally, relationships are fostered individual community members in need of digital opportunity support.
An Equal Opportunity Employer, La Egualdad De Oportunidades De Empleo Es La Ley. The City of Bloomington does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Bloomington validates authorization to work using E-Verify, which provides the Social Security Administration and the Department of Homeland Security with information from each new employee’s I-9 form to confirm work authorization.
Employer
City of Bloomington, Indiana
Address
401 North Morton Street
Bloomington, Indiana, 47404
Phone
812-349-3404
Website