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Rail Logistics Specialist - Evening Shift

Quality Transportation Services, Inc., located in Mechanicsville VA, has an opening for a Rail Logistics Specialist – Evening Shift for our growing business. QTS is an energetic, high-tech Company in the Rail Logistics sector. Rail is the safest, most economical, and most environmentally-friendly form of transporting commodities in North America. That being said, it can also be challenging and unique. Customers need a team of experienced rail professionals on their team to help them navigate this landscape.

SUMMARY OF POSITION:

The Rail Logistics Specialist (RLS) – Evening Shift plays an important role in bringing all of the QTS products and services together, and works to manage the QTS-Client relationship. This service, unique in our industry, ensures that QTS resources and service offerings are aligned properly with the customer’s goals and expectations. The QTS Rail Logistics Specialist serves as a facilitator and problem solver, marshaling resources inside of QTS which brings both the customer and the railroad together to work in tandem to achieve success.

The Rail Logistics Specialist (RLS)- Evening Shift acts as the primary point of contact for all customer service inquiries and requests for QTS clients after normal business hours. In addition, the RLS – Evening Shift maintains EDI (Electronic Data Interchange) transmissions within our rail tracking system. They ensure errors are cleared, trips assigned, and discrepancies are confirmed with clients. RLS – Evening shift also manages customer data flows in our tracking system and works closely with rail carriers to resolve delays and issues during transit.

KEY RAIL LOGISTICS RESPONSIBILITIES:

To build positive relationships with the customers, railroads and support partners.
To assess the customer’s service issues throughout the rail operating environment (North America)
To prioritize, intercede and follow-up on customer service issues and requests with the appropriate party responsible as the customer expects.
To collaborate politely and professionally with Rail carriers concerning problem railcars and resolve delays or other transit deviations to their expected route plan.
To ensure the customer is well-informed of any problem cars and suggest/provide corrective plans of action.
To learn current and new technical skills to help the customer stay competitive and to help us stay contemporary
To maintain orderly records of all work completed, including problem logs.

KEY PERSONAL RESPONSIBILITIES:

To learn to be proficient in dealing with data, how to read it and how to use it.
To be adaptable to various surprises and responsibilities that can come along in the rail industry.
To keep an open mind and to be willing to do new things
To report resource needs and challenges on an as-need-be basis.
To embrace that the customers want people who work like they do. We are open Monday thru Friday, 8-5 at 8235 Meadowbridge Rd, Mechanicsville, VA. (unless circumstances warrant Work-from-Home).
To be a positive resource to everyone around you to the best of your ability; to be polite, professional and proactive in what you do and what you say.
To do your best every day.

PREFERRED SKILLS/EXPERIENCE:

Ideal candidate must be disciplined and demonstrate aptitude for learning new business processes. Candidate must be comfortable in a well-paced team environment. Candidate must be able to exercise critical thinking and humility, communicate clearly in writing and in speech and possess positive personal relationship skills.

4-year college bachelor's degree in any field required
Bi-lingual, Spanish speaking required
1-3 years’ experience in customer service, transportation, or logistics desired
Excellent written and verbal communication skills Analytical and problem-solving skills
Ability to multi-task
Adaptable to change
Rail experience is a plus.

QTS offers excellent benefits and a competitive salary

Position details

Rail Logistics Specialist- Evening Shift

Position type- Job

Work-Study program-No

Location requirements

Location type- Onsite location - Mechanicsville, Virginia, United States

Time requirements

Schedule: Evening shift (hours 3:00 pm to midnight – Sunday through Thursday)

Full time - Permanent

Benefits

Medical, Vision, Dental, Paid time off, 401(k) with match, FSA or HSA plans, Life insurance, Disability insurance