Membership Experience Intern

Membership Experience Intern

About GradGuard

As the leader in college tuition and renters insurance, GradGuard serves more than 1.7 million students across 1,900+ institutions. 

Our national technology platform embeds innovative insurance protections into the enrollment processes of over 650 institutional partners, empowering schools to increase college completion rates and reduce the financial impact of preventable losses.

GradGuard supports College Life Protected, a social purpose entity that promotes research, professional development, and best practices that strengthen campus communities, families, society and the economic competitiveness of our nation. 

GradGuard was recognized as one of the Top 100 Financial Technology Companies of 2024 by The Financial Technology Report, a RISE Internship Award winner, and a Phoenix Business Journal best Places to Work finalist, GradGuard remains committed to innovation, excellence, and supporting students and families. 

Hear from our students, families, and partners: https://www.youtube.com/@GradGuard
 

Why Join Us?

GradGuard’s mission is to help students and families protect their investment in higher education and overcome financial losses that may disrupt their college experience. We’ve got processes that work, and products people want. We’ve also cultivated a company culture based on turning challenges into opportunities, doing the right thing, demanding excellence while enjoying the journey, and staying curious. Our unique workplace unites high tech, higher education, and our people around our mission. All we need is you.

About the Role

As a Membership Experience Intern, you’ll be the voice of GradGuard to our members and help us deliver on our promises to support students and their families through difficult moments. You must have excellent communication skills, empathy for others and a willingness to collaborate with our dedicated team. 

For summer 2026 our anticipated dates are May 26 - August 31 ranging from 20-32 hours per week based in our Phoenix, AZ office.
 

What you'll do

• Complete a paid orientation to learn about GradGuard, insurance services, and your role on the Membership Experience Team. 
• Create raving fans for GradGuard by delivering outstanding service to our members via our phone and email ticketing system.
• Be a solution finder when addressing our members' needs. 
• Attend weekly department meetings to gain exposure to different skills and career paths. 
• Maintain a library of knowledge to address member inquiries. 
• Give direct feedback to management for trending inquiries, content, and any issues that may arise. You are the front-line and we value your insights on how to deliver the best possible experience. 
• Complete special projects to learn about our business.
   

Qualifications

• Effective communication with strong written and verbal skill sets. 
• Since you’d be part of the front-line support for our members, a positive and energetic attitude is a must.
• We learn as a team and collaborate often, so you will need to be team-oriented.
• Growth mindset and attention to details.
• Ability to intern 20-32 hours per week in our office in Phoenix, AZ.

Physical Demands / Working Conditions

• Typical work environment for a professional office space.
• Primarily a stationary role with occasional movement around the office.
• Constant use of a computer, keyboard, mouse, monitor, phone, and other office equipment.

Equal Opportunity Employer

GradGuard is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin/ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, or any other status protected by federal, state, or local law (“Protected Characteristics”).