Dispatch Supervisor

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is in the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, organized leader to join our team as an Airline Dispatch Supervisor in our Flight Operations Department. The primary responsibility of the position is to monitor assigned flights, communicate modifications made to the flight schedule and plans, and implement irregular operations as necessary. The successful candidate has at least five years of dispatcher experience and their FAA Aircraft Dispatcher Certificate. This position will report to the Senior Manager, Flight Operations.

Essential Duties: 

Continually monitor the assigned flights, looking for late running flights, aircraft out of service, status and assignment of crew members and any other problems preventing on-time flight service

Communicate modifications made to the flight schedule and/or tail number reassignments with the appropriate departments

Ensure aircraft requiring scheduled maintenance are routed into the appropriate maintenance base

Supervise the quality of the dispatch release, flight following and operational control processes

Ensure the Sabre/Bornemann software information is complete, accurate and complies with all company and CFR requirements

Oversee communication between dispatchers, crew schedulers, maintenance controllers and management

Plan/implement irregular operations as necessary

Hold, re-route or cancel flights based on either safety and/or economic reasons depending on inputs provided by the dispatcher and/or crew scheduler

Notify and respond to management/senior management questions on a real-time basis regarding operational problems, such as accidents, major incidents and/or newsworthy events

Resolve disputes between personnel and/or between departments on any given shift

Act as the central problem solver or trouble-shooter in response to telephone calls from crewmembers, stations, or maintenance personnel by providing advice or direction on problem resolution

Manage all security threats that occur on the day of operation

Periodically audit a sample of dispatch releases during every shift

Ensure information transferred from the Sabre/Bornemann system is passed correctly to the airline reservation system

Coordinate with the crew scheduling supervisor/crew schedulers to verify times, delays and cancellation messages are processed correctly

Maintain a daily log of significant events in order to assist in reporting, follow-up, and relief briefing

Job Qualifications and Competencies:     

At least five years of airline dispatcher experience 

FAA Aircraft Dispatcher Certificate 

Effective written and verbal communication skills 

Proficiency in all Microsoft Office Suite applications 

Advanced problem-solving skills 

Ability to prioritize time and resources in crises 

Preferred Qualifications: 

Previous airline dispatch supervisory experience 

Excellent leadership, coaching and conflict resolution skills 

Strong understanding of business management, financial and leadership principles 

Bachelor's degree in Business, Management, or related field

Work Environment:    

Standard office environment, use of telephones, computers, and other office equipment

Available to work any shift including nights, weekends, and holidays 

Physical Requirements:     

Occasional lifting up to 25 pounds 

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

$72,000.00/Annual Salary

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.