General Manager

Position Overview

We are seeking an accomplished General Manager to lead brand integrity, commercial performance, and team leadership for a flagship packaged food store. This role combines luxury retail rigor with hospitality-led service expectations and requires a leader who can translate brand intent into daily execution.

The General Manager sets cultural standards, drives financial results, and ensures operational precision while delivering a consistently elevated guest experience.

Core Accountabilities

1. Guest Experience

• Standardize service delivery: Establish and audit service protocols to ensure consistent, elevated experiences aligned with Jamagansett standards.
• Lead VIP & sensitive interactions: Serve as the escalation point for high-value guest concerns; resolve with timeliness and brand-consistent discretion.
• Drive clienteling: Oversee CRM usage and guest segmentation; ensure personalized follow-up, outreach, and retention efforts by staff.

2. Commercial Ownership

• Drive sales performance: Monitor and analyze daily, weekly, and monthly revenue; implement corrective actions to meet or exceed sales targets.
• Manage profitability: Control labor costs through schedule optimization and productivity tracking; approve and monitor discretionary spend against budget.
• Oversee financial controls: Ensure P&L integrity through accurate daily cash handling, reconciliation, and reporting; partner with finance on forecasts and variance analyses.
• Optimize assortment & pricing: Recommend adjustments to product mix and pricing based on demand patterns and competitive insights.

3. Talent Leadership

• Oversee scheduling: Manage staffing levels and team availability to ensure adequate coverage at all times.
• Develop capabilities: Implement structured training programs on product knowledge, sales techniques, service standards, and operational procedures.
• Performance management: Set clear performance expectations; conduct regular evaluations, document outcomes, and drive performance improvement plans.
• Succession planning: Identify and mentor high-potential team members; develop pipelines for key roles.

4. Operational Execution

• Daily readiness: Ensure opening/closing procedures, inventory checks, and environment readiness are completed according to SOPs.
• Inventory accuracy: Oversee stock receipt, storage, and reconciliation; minimize shrinkage through controls and regular audits.
• Systems & technology: Ensure accurate use of POS, CRM, scheduling, and reporting systems; troubleshoot exceptions and coordinate with support partners.
• Regulatory compliance: Enforce local, state, and federal standards (e.g., safety, labor, and accessibility) and internal policy adherence.
• Facility oversight: Maintain standards for cleanliness, amenities, lighting, and spatial flow; audit and rectify deficiencies proactively.

5. Brand Representation

• Brand ambassador: Represent Jamagansett to guests, partners, and local community with professionalism and integrity at all times.
• Cross-functional alignment: Coordinate with marketing, supply chain, and corporate leadership on promotions, feedback loops, and operational initiatives.
• Market insight: Monitor competitor activity, local trends, and guest feedback; translate insights into actionable recommendations.

6. Special Projects As Needed

• Visual merchandising: Partner with corporate/visual teams to execute layout plans, seasonal resets, and display guidelines with precision.
• Event readiness: Prepare the space and team for brand activations, launches, and experiential engagements.

Required Qualifications

• Senior Leadership Experience: 5+ years of progressive management experience in luxury retail, premium consumer brands, or high-end hospitality environments, with at least 2 years in a General Manager or equivalent senior leadership role.
• Commercial Acumen: Demonstrated success managing P&L, driving top-line growth, and maintaining disciplined cost control.
• Luxury Service Orientation: Deep understanding of experience-led retail, clienteling, and elevated service models.
• People Leadership: Proven ability to build, inspire, and retain high-performing teams.
• Operational Discipline: Strong command of systems, standards, and compliance in a fast-paced, detail-oriented environment.
• Physical requirements: ability to stand during full shift (up to 8 hours) with frequent bending, squatting, and lifting of plates, boxes, and objects up to 30 lb

Preferred Qualifications

• Bachelor’s degree in Business, Hospitality, or a related field.
• Experience leading high-visibility or flagship retail locations.
• Comfort working with KPIs, financial reporting, and performance dashboards.

Measures of Success

• Achievement of revenue, margin, and labor targets.
• Guest loyalty, satisfaction, and repeat engagement.
• Team engagement, retention, and leadership pipeline strength.
• Consistency of brand execution and operational excellence.

Compensation and Benefits

• $80-$100k annually depending on experience
• Annual performance bonus tied to financial and operational KPIs
• Possible staff housing available
• Full-time exempt leadership role
• Flexible paid time off policy
• Health, dental insurance