Sr Financial Analyst - Cards & Payments

Job Description

Note: This position is In-Person in our Richmond, Virginia Office

Position is responsible for supporting analysis and reporting needs of the VACU Cards & Payments team, with a focus on both product strategy as well as Cards & Payments fraud management. Individual will work with various reporting tools/portals and datasets using online platforms, scripts, or queries to extract, clean, interpret, and prepare data for answering business questions and providing actionable insights and recommendations. In addition to analytic results, deliverables may also include production of reports, dashboards, or repeatable processes.

JOB DUTIES AND RESPONSIBILITIES:

Responsible for analysis and reporting for Cards & Payments team, with a focus on product performance as well as fraud performance and trends

Analyzes data to identify trends, opportunities, and general insights, and creates actionable recommendations

Leverages analytical frameworks and methods to formulate contextual narratives and provide value-add action plans

Serves as a ‘power user’ of vendor/partner data interfaces/tools to effectively and efficiently compile data and reports – and combine vendor/partner data with internal warehouse data as needed to generate thorough and comprehensive analysis and reporting

Owns, manages and maintains processes to get card and fraud data integrated into reports / reporting repository

Responsible for procuring data used to produce card and fraud related reports and analysis

Develops and maintains a working knowledge and understanding of VACU data sources

Develops an analytical and reporting roadmap that includes current gaps in business needs, and a plan of how to fill those gaps  

Partners with Cards & Payments vendors or Enterprise Data team as needed

Documents and maintains key processes for all tracking, reporting, and analytic functions

Delivers on time-critical ad hoc requests

Completes all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security

Reports all Risk Management Policy violations in accordance with policy

Other duties may be required and assigned by the supervisor

JOB QUALIFICATIONS:

Knowledge:

Strong knowledge of credit union / banking / financial institution operations and related data

Strong foundational understanding of financial services products, preferably credit cards

Strong knowledge of business analysis methods and techniques

Proficient in creating data visualization, reports, and dashboards

Proficient in structuring and pulling data via self-service Business Intelligence tools

Working knowledge of writing queries against databases, and ability to tie together data from various sources   

Proficient with Microsoft Office products (e.g. Excel, Power Point, etc.)

Excellent Microsoft Excel skills

Working knowledge of SQL and Microsoft SQL Server tools (e.g. SSMS) preferred

Knowledge of business process analysis preferred

Skills:

Strong critical thinking, analytical, and problem solving skills

Conceptual thinking skills complemented by a strong quantitative orientation

Self-starter with strong attention to detail

Excellent oral and written communication skills

Experience working on project teams

Abilities:

Ability to derive in-depth insights from data, and produce relevant summary and detailed reporting

Proven ability to work creatively and analytically in a problem-solving environment

Proven track record of decision making and problem solving based on analytics

Curious and research-oriented with the ability to find patterns and relationships, and clearly communicate key messages and recommendations for action

Ability to collaborate and communicate with all levels in the organization from peers to senior management

Ability to validate, standardize, and cleanse data

Ability to independently and effectively organize, prioritize, and manage multiple assignments with challenging deadlines

Ability to troubleshoot problems and suggest alternatives, looking beyond the obvious to find answers

Minimum Education and Experience: 

Bachelor’s degree in statistics, math, computer science, engineering, or other analytic discipline

Significant work experience in an environment with emphasis on business analytics, reporting, and data

Prior experience in financial services industry, preferably with credit card experience

Prior experience with / knowledge of fraud reporting and analysis preferred

PHYSICAL REQUIREMENTS:

This job requires the ability to sit for long periods of time.

This job requires infrequent lifting or carrying of objects up to 10 pounds.