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IT Support Intern

HCST
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Location: Beavercreek, Ohio 

Schedule: 3–4 Days/Week (20–30 Hours/Week) 

Work Environment: In-Person 

 

Students and early-career applicants are encouraged to apply that are located in the Miami Valley area in Ohio  ONLY! This role is ideal for those seeking hands-on IT experience while attending school or beginning their career journey. 

 

 

 

About HCST 

HCST is a long-standing and rapidly growing Managed Services Provider (MSP) serving small to mid-sized businesses across the Miami Valley. We provide IT support, cloud solutions, cybersecurity, VoIP systems, and more. Our team offers a supportive environment focused on hands-on learning and professional growth—making it an ideal place to start an IT career. 

 

Position Overview 

The IT Support Intern will support our service team with daily technical and administrative tasks. This internship is designed for students or early-career individuals looking to gain real-world IT experience in a friendly, team-oriented setting. 

 

Key Responsibilities 

• Monitor and update incoming helpdesk tickets 

• Perform basic troubleshooting (password resets, account updates) 

• Answer and route incoming support calls 

• Help set up or modify email accounts 

• Complete workstation checks and maintain documentation 

• Support general administrative tasks 

• Learn how MSP helpdesk operations work 

 

Ideal Candidate Qualities 

• Interest in IT, technical problem-solving, and learning new tools 

• Good communication and customer service skills 

• Basic comfort using Windows computers 

• Strong organization skills and attention to detail 

• Dependable, positive, and team-oriented 

 

Preferred (Not Required) Experience 

• Microsoft 365 familiarity 

• Exposure to ticketing/helpdesk systems 

• IT-related coursework or certifications 

• Interest in Microsoft 365 administration, Cybersecurity compliance, VoIP, or networking 

 

What You’ll Gain 

• Real-world IT experience in a professional MSP environment 

• Mentorship from experienced technicians 

• Exposure to modern IT tools, systems, and workflows 

• A supportive environment that encourages growth 

• Potential for future full-time employment 

 

Requirements 

• U.S. citizenship 

• Ability to pass a background check 

• Reliable transportation