Business Development Associate
Business Development Associate - Client Success
At Becker’s Healthcare, we are committed to delivering trusted news and insights to healthcare executives and clinicians every day. As a rapidly growing multimedia and events firm, we bring the healthcare industry together through cutting-edge digital content, print publications, and immersive live and virtual event experiences.
We’re hard at work building the #1 multimedia company in healthcare by moving fast, thinking big, and continually raising the bar. We’re expanding our Client Success team and seeking a proactive, detail-oriented, and driven Business Development Associate to ensure our healthcare partners/clients achieve exceptional results through our digital media and event platforms. If you are highly motivated, gritty, independent, and obsessed with delivering white glove customer service, this is the role for you.
In this role, you’ll contribute to the full lifecycle of client management from onboarding through upselling to renewals by working with our national event clients and opportunities to expand our accountability and impact. You’ll work collaboratively with client success, sales and event operations teams.
This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about client experience and business development.
—-------------------------------
Key Responsibilities
Client Management & Execution
- Own the execution of multimedia campaigns, with a focus on national event campaigns. across hundreds of Becker’s partners.
- Deliver exceptional client service, ensuring seamless campaign execution and strong relationship management.
- Analyze and report on campaign performance, metrics, and KPIs to optimize outcomes.
- Maintain an understanding of client goals and align our offerings to drive success.
- Build relationships with multiple decision-makers to enhance long-term client partnerships.
- Maintain a one-hour response time for client communication.
Client Retention & Growth
- Hit monthly growth goals and year-over-year retention targets through strategic relationship-building and upselling.
- Achieve client retention and revenue growth by identifying expansion opportunities.
- Drive upselling and cross-selling efforts, working closely with the sales team to connect execution insights to new opportunities.
- Focused effort on learning from and bringing back churn clients across the business.
- Implement feedback from clients to continuously improve their experience.
Insights & Market Intelligence
- Use data-driven insights to inform strategies and identify opportunities for improvement.
- Share wins, obstacles, and execution best practices within the team.
- Stay curious about competitors, market trends, and client needs to enhance our approach.
—-------------------------------
What Success Looks Like in This Role
- Meets or exceeds monthly execution goals, demonstrating urgency, problem-solving, and proactive thinking with clients.
- Meets or exceeds retention targets, showing a growth mindset and data-driven approach.
- Builds deep, lasting client relationships, leading to high retention and expansion rates.
- Committed to client and business growth through frequent communication via phone, video and email.
- Clients consistently provide positive feedback on service, execution, and partnership value.
—-------------------------------
Qualifications
- Bachelor’s degree in a relevant field.
- 1-2 years of proven success in client success, sales, or a related role.
- Strong academic background and demonstrated work ethic in both college and high school.
- Highly detail-oriented, independent, and goal-driven, with an ability to thrive in a fast-paced environment.
- Passionate about delivering great client experiences and achieving measurable results.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401k
- Generous PTO
- Parental Leave
- Long-term Disability Insurance (LTD)
- Employee Assistance Program (EAP)
Yearly Salary Range: $60,000-$75,000 + Bonus Opportunity