Workforce Operations Intern

We are currently looking for a:

Adventureland Park - Workforce Operations Intern

Roles & Responsibilities:

Workforce Planning: 

• Collaborate with all departments to assess staffing needs and provide recommendations for optimal workforce deployment. 
• Contribute to the development of workforce planning models and scenarios. 
• Generate regular and ad-hoc reports on key workforce trends and metrics for management teams. 
• Be a key collaborator with departments on implementing new staffing procedures in key departments. 

Scheduling: 

• Execute effective scheduling processes for all departments within the park’s workforce management (WFM) tool, Quinyx. 
• Handle day-to-day tasks involving scheduling including call outs, no shows and schedules changes and conflicts. 

Process Improvement: 

• Identify opportunities for process improvement in workforce-related functions across all departments, leveraging time-in-motion studies, demand vs. staffing analysis, and process evaluation. 
• Assist in implementing solutions to enhance the efficiency of key operations within the park. 
• All other duties and special projects assigned by leadership 

Education and Experience: 

• Currently enrolled in a Bachelor’s or Master’s program in human resources, business, industrial engineering, data analytics, or a related field. 
• 1+ years of previous work experience in a workforce management, operations management, or HR role preferred but not required 
• Previous hospitality, amusement park, food and beverage, theme park, or tourism experience a plus 

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

Requirements:   

• Must be at least 18 years of age to comply with Iowa Child Labor Laws 
• Ability to work flexible schedule, including evenings, weekends, and holidays 
• Must have reliable transportation to and from your scheduled shift 
• Ability to comply with all uniform policies 
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point. 
• Previous experience with Power BI, Quinyx, or other Workforce Management software a plus 
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment. 
• Must possess strong written and verbal communication skills 
• Must possess strong attention to detail and problem-solving abilities 
• Ability to follow direction, multi-task, and work as part of a team as well as independently 

Physical Requirements: 

• Ability to remain seated and sedentary for extended periods of time, while using a computer 
• Ability to stand or walk for long periods of time throughout the workday 
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders 
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more 

Working Conditions: 

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations 
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments