Liaison - Loan Eligibility Team Non-QM

Job Description

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

Job Summary

The Liaison - Loan Eligibility Team Non-QM is responsible for managing the end-to-end Non-QM loan intake, eligibility, and data integrity process to ensure accuracy, timely movement of loans through the pipeline, and seamless seller experience. This role provides direct oversight of the Non-QM Loan Setup/Eligibility Specialists (offshore), ensures compliance with product guidelines, coordinates file submissions and clearing with the TPR firm, and supports continuous process improvement. The Team Lead serves as the operational subject matter expert for all Non-QM intake, data validation, and pre-purchase readiness.

Essential Duties and Responsibilities

• Oversee the daily workflow of Non-QM loan intake, setup, eligibility validation, and LOS data entry to ensure accuracy and timely processing
• Manage and provide guidance to onshore and offshore Non-QM specialist teams, ensuring quality, productivity, and alignment with established SLAs
• Coordination of loan file submissions to the TPR firm and oversight of document collection and uploads to the TPR vendor through clearing of prior to purchase conditions
• Ensures daily quality control audits are completed and feedback provided to the Team. Motivates and encourages staff through positive communication and feedback.
• Monitors pipeline and proactively identify and escalate issues that may affect loan movement or service levels
• Miscellaneous duties as assigned.

Position Requirements

Education

• Associate’s or Bachelor’s Degree preferred, but not required

Experience

• Minimum 3 years of experience with Non-QM or Non-Agency loan products required
• Minimum 3 years of team lead, supervisor, senior specialist, or equivalent leadership experience within mortgage operations required
• Prior experience with loan setup, eligibility, pre-purchase review, or non-agency underwriting support strongly preferred
• Experience coordinating with third-party review firms (TPR) or investors is a plus

Functional/Technical Skills

• Strong working knowledge of Non-QM/Non-Agency guidelines, documentation requirements, and pre-purchase conditions
• Understanding of loan manufacturing processes from loan setup through purchase & delivery
• Ability to read and validate mortgage documentation including credit, income, assets, property documentation, and compliance-related documents
• Proficiency in LOS systems (e.g., Blue Sage, Encompass, or similar loan origination platforms)
• Strong analytical ability and attention to detail to ensure data accuracy and completeness in the LOS
• Highly organized with the ability to manage multiple files, deadlines, and resources simultaneously
• Proven leadership skills with the ability to coach, develop, and motivate an offshore team
• Strong written and verbal communication skills, with the ability to convey complex information clearly and professionally to both internal and external stakeholders
• Problem-solving mindset with a continuous improvement approach and ability to identify workflow gaps and recommend solutions
• Ability to work independently, make decisions, and exercise sound judgment in a fast-paced environment

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.                   

Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending.  If you or your agency would like to be considered as a future recruiting partner, please email HR-Recruiting@planethomelending.com.