Customer Service Representative – Xmiles Last Mile Operations

Customer Service Representative – Xmiles Last Mile Operations

Location: Fontana, CA

Company Overview

Awesung & Bloomsung Inc. is a large-scale integrated warehousing and logistics enterprise

specializing in cross-border e-commerce support services, international transportation and

customs clearance, Amazon FBA transfer, dedicated air freight lines, and one-stop fulfillment.

We operate major warehouse centers across the U.S., including Los Angeles, Atlanta, Houston,

and Cranbury (NJ), with a total warehouse area exceeding one million square feet.

Due to business expansion, we are seeking one Customer Service Representative to support

our Xmiles Last Mile Service operations and ensure exceptional customer experience.

Job Responsibilities

1. Customer Communication and Support

• Act as the front-line representative for Xmiles final-mile customers, receiving and accurately

understanding their service inquiries, business needs, and feedback.

• Respond to customer inquiries promptly via phone, email, or online systems, ensuring timely

and effective resolution.

• Maintain strong customer relationships and continuously enhance satisfaction and service

experience.

2. Logistics Exception Handling and Coordination

• Coordinate with warehouse, transportation, and channel teams to follow up on delivery

exceptions such as delays, returns, or lost packages.

• Analyze root causes of service issues and drive corrective actions to improve efficiency and

quality.

• Maintain detailed exception-handling records to ensure information traceability and

accountability.

3. Order and Scheduling Management

• Coordinate customer needs with warehouse shipping schedules to ensure efficient order

execution.

• Track daily order progress to guarantee accurate and timely completion.

• Assist in organizing and archiving customer order data for future analysis and performance

review.

4. Cross-Departmental Collaboration and Problem-Solving

• Communicate closely with warehouse, operations, sales, and logistics teams to ensure

smooth delivery of customer requirements.

• Proactively coordinate resources and propose solutions for complaints or urgent issues to

prevent escalation.

• Assist supervisors in developing standardized procedures for issue resolution and service

optimization.

5. Data Recording and Service Quality Improvement

• Accurately log customer feedback and exception outcomes; assist in compiling and analyzing

customer satisfaction metrics.

• Support supervisors with other related tasks as needed.

Requirements

1. High school diploma or above.

2. Bilingual in English and Chinese (Mandarin).

3. Proficient in Microsoft Office and other office software.

4. Prior experience in customer service preferred.

5. Experience in warehousing or logistics is a plus.

6. Strong communication and coordination skills.

7. Detail-oriented, responsible, and organized.

8. Proactive in problem-solving and continuous improvement.

Compensation and Benefits

• Competitive pay structure:

◦ Internship period: $20–23/hour.

◦ Full-time (post-probation): $50,000–$60,000/year ($24–28/hour), based on performance.

• H-1B sponsorship for 2026 may be considered, depending on performance and company

needs.

• Friendly and collaborative work environment with annual company trips, team gatherings,

and holiday gifts.

• Employment will begin under a staffing agency, offering flexible sponsorship options and

benefits. You will work directly with the company team, receive identical training, and enjoy

equal growth and promotion opportunities. Outstanding employees will have the chance to

transition to the company’s internal payroll.

Interview Process

1. Round 1: HR Interview

2. Round 2: Hiring Manager Interview (Video/Onsite)

Application Instructions

Please contact Candy

📧 Email: candychen@awesung.com