Client-Facing Account Manager

About DigiSolve: We are a dynamic and rapidly growing US-based digital marketing agency specializing in providing tailored solutions for dermatologists, plastic surgeons, and other medical businesses. Our mission is to elevate our clients' online presence and drive meaningful results through strategic and data-driven digital marketing campaigns.

Job Overview: We are now hiring a Client-Facing Account Manager to own client relationships and act as the buffer between clients and fulfillment teams. As the liaison between our external clients and internal service teams, you will play a crucial role in ensuring the seamless execution of digital marketing campaigns.

Responsibilities:

The Role (Read This Carefully)

- This is not a VA role.
- This is not task execution.
- This is not “take notes and pass messages.”

You will:

- Own client communication
- Lead weekly/monthly client calls
- Set expectations and enforce scope
- Translate client input into clear, actionable direction for fulfillment teams
- Decide what feedback matters — and what does not get passed downstream
- Your job is to keep clients confident and calm without dragging the fulfillment team (or the founder) into unnecessary noise.

Core Responsibilities:

Client Ownership
- Act as the primary point of contact for assigned clients
- Lead client calls with confidence and structure
- Provide clear updates, context, and framing around performance
- Push back professionally when requests are out of scope or misaligned

Internal Leadership
- Translate client goals into clear, pre-approved tasks for fulfillment teams
- Filter and synthesize feedback (not all client input gets passed through)
- Ensure deliverables are aligned with agreed scope and timelines

Strategy & Judgment:
- Understand DigiSolve’s service offerings and boundaries
- Identify when a client concern is: a real issue, a misunderstanding, or simply noise
- Escalate strategically — not emotionally

Problem-Solving
- Handle client concerns calmly and proactively
- Resolve issues before they become “fires”
- Maintain trust even when results take time

Who This Role Is For

You are a strong fit if you:

- Have a Bachelor's degree (4-year) from an accredited university, preferably in Marketing, Communications, Business or a related field
- Have 2+ years of experience as an Account Manager, Client Success Manager, or Senior AM at a marketing agency
- Are comfortable leading conversations, not just supporting them
- Can say “no” or “that’s out of scope” professionally
- Think in systems, not just tasks
- Are calm under pressure and don’t personalize client emotions

This Role Is NOT For You If
- You prefer to avoid difficult conversations
- You need constant direction
- You see your job as “passing messages”
- You are uncomfortable pushing back on clients
- You expect the founder to stay heavily involved in every decision

Work Setup & Compensation
- Full-time, remote
- Approx. 40+ hours per week
- ~$1,000-$2,500/month depending on experience

Opportunity for increased responsibility and pay after 90+ days

How to Apply

Please email:
- Your resume
- A short cover letter answering:
“Tell us about a time you had to push back on a client — what happened and how did you handle it?”

Send to: info@digisolve.co

Final Note

This role exists to remove mental load from the founder and create a more scalable, professional agency.

If you’re excited by ownership, judgment, and responsibility — we want to hear from you.