Compliance Support Specialist

Why DOT Compliance Group?

At DOT Compliance Group, we provide essential services to the trucking industry, helping businesses stay compliant with USDOT regulations. When you join our team, you become part of a company that values every employee’s role in our success. We are dedicated to fostering a positive, supportive, and inclusive work environment where collaboration and mutual success are at the forefront.

As a Compliance Support Specialist, your contributions will directly impact our customers and the communities we serve. We're passionate about what we do, and we seek team members who share that same passion for delivering exceptional service. We believe in work-life balance and offer the flexibility of remote work, paid time off, holiday pay, and even birthday pay.

We are not just offering you a job, but an opportunity to grow professionally in a company that values innovation and excellence. If you’re looking for a place where your skills are recognized and your contributions make a difference, DOT Compliance Group is the place for you.

Job Summary:

As a Compliance Support Specialist, you will play a key role in ensuring the completion of new orders by proactively contacting customers, providing assistance in filling out necessary information, and maintaining a high level of communication. This position requires excellent communication skills, attention to detail, and the ability to manage outbound calls efficiently to meet daily and weekly quotas.

You should also be tech-savvy and comfortable guiding customers through completing online forms and navigating digital tools over the phone. Patience and clear communication are essential to helping our customers feel supported and confident using our online systems.

Duties and Responsibilities:

• Make proactive outbound calls to customers with new orders.
• Provide assistance and guidance to customers in completing required information and online forms.
• Walk customers through using online tools or forms step by step over the phone.
• Send follow-up emails to customers to ensure they have the necessary information and support.
• Communicate clearly and professionally in written correspondence.
• Meet daily and weekly call quotas as set by the organization.
• Track and report on call progress and outcomes.
• Assist customers in filling out required information accurately.
• Address customer inquiries and concerns with a customer-centric approach.

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Ability to convey information clearly and professionally.
• Outstanding interpersonal and customer service skills.
• Patient and empathetic approach to assisting customers.
• Excellent organizational skills with a keen attention to detail.
• Comfortable using technology and helping others navigate online systems or forms remotely.
• Ability to manage and document customer interactions effectively.
• Proven ability to manage time efficiently and meet daily and weekly call quotas.
• Ability to function well in a high-paced and occasionally stressful environment.
• Maintain composure and professionalism under pressure.
• Proficient with Microsoft Office Suite or related software.
• Quick learner with the ability to use internal systems effectively.

Education and Experience:

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in business, communications, or a related field is preferred.
• Previous experience in a customer service or administrative role is preferred.