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IT Support

Year Up
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Are you ready to dive into the exciting world of tech support? Year Up United's IT Support job training program is your gateway to a hands-on learning experience in hardware and software support. Tailored for young adults aged 18-29, our Career Pathways IT job training program equips you with the skills to diagnose and troubleshoot common issues, manage desktop systems, and deliver top-notch customer service.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at American Express, Bank of America, Nationwide, or Amazon, among other leading organizations in the Phoenix area.

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include: 
- IT Support
- Banking
- Customer Success
- Financial Operations
- Business Operations

Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Why Choose Year Up United for IT Support Job Training?
 

Year Up United's IT Support program goes beyond traditional training in IT, offering a transformative experience designed to ignite your passion for technology. Our industry-focused Career Pathways curriculum covers essential hardware and software skills, providing context and hands-on experience that resonates in today's tech-driven world. Here's what awaits you:

Building the Foundation: IT Support Training Essentials
 

  • Computer Architecture: Navigate and maintain computer systems, servers, and cloud infrastructure.
  • Device Management: Apply functions such as backup, restore, imaging, partitioning, defragmentation, compression, and encryption of devices.
  • Computer Network Configuration: Build out physical and software configuration of basic computer networks.
  • Technical Customer Service: Provide support via a common ticketing/incident management system.
  • Desktop Management: Install and configure common business applications, internet settings, and antivirus software on a desktop.
  • Troubleshooting: Utilize common troubleshooting techniques to trace a computer system or application issue, identify the root cause, apply and verify a fix, and communicate the resolution to the customer.
  • Technical Documentation: Create documentation for basic procedures, tools usage, and systems changes.

Beyond Tech: Nurturing Professional Growth
 

In addition to technical expertise, Year Up United focuses on your overall development to ensure your success in any professional setting. These focus areas include:

  • Business Communications: Develop communication strategies for in-person and digital platforms.
  • Workplace Collaboration: Contribute meaningfully to meetings, while demonstrating initiative and leadership.
  • Technology Essentials: Use common email, editing, and conferencing tools and leverage AI in a business setting.
  • Data Analysis: Gather and analyze data to drive business insights and enable decision-making.
  • Workplace Navigation: Display self-advocacy when communicating about challenges and expectations.
  • Self-Development: Identify and implement strategies that target improvement on strength and growth areas. 

Your Role in the Workforce: Realizing Your Potential
 

Upon completing our IT job training program, you'll be prepared for a range of roles in helpdesk/desktop support, including:

  • Helpdesk Support: Provide first-level troubleshooting support for hardware and software issues.
  • Desktop Support: Install, configure, and troubleshoot desktop applications.
  • Application Support: Assist user with specific software such as Salesforce, Microsoft Office, or SharePoint.
  • Telecommunications Specialist: Provide installation, troubleshooting, repair and maintenance support for communication systems and equipment.
  • Network Analyst: Support and resolve issues with connectivity, administration, and network systems.

Embark on Your IT Support Training Journey Today

 Your tech journey toward a fulfilling career begins with Year Up United's specialized IT job training. Join us, and let's chart a path to success tailored to your aspirations. Take the first step today and apply to the program!