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Information Technology Specialist

New Jersey Department of Agriculture

NEW JERSEY DEPARTMENT OF AGRICULTURE

NOTICE OF JOB VACANCY

TITLE: Information Technology Specialist

ANNOUNCEMENT #: 48-25

ISSUE DATE: 12/23/2025

CLOSING DATE: 1/23/2026

SALARY RANGE: $64,340.11-$94,061.71

LOCATION:Office of the Secretary, Information Technology Unit, Trenton, NJ

[X] GENERAL PUBLIC

ELECTRONIC FILING INSTRUCTIONS

Interested applicants must email a cover letter,including the announcement number, resume, and transcripts by the closing date of this Notice of Job Vacancy to njdajobs@ag.nj.gov.

JOB DESCRIPTION

Under the direction of the NJDA IT leadership, we are seeking a motivated Information Technology Specialist to support our IT Helpdesk operations. We are seeking an individual with experience in providing support for hardware, Active Directory hands-on proficiency and Office 365 applications. The ideal candidate combines strong troubleshooting skills with practical experience configuring, maintaining, and supporting O365 accounts and configurations. In addition to technical expertise, the successful candidate must be self-motivated and proactive, capable of identifying needs, initiating solutions, and driving tasks to completion. The ability to resolve incidents, determine root causes, and implement effective resolutions. The candidate is expected to play an active role in Helpdesk staff meetings by contributing ideas, sharing insights, and helping the team develop collaborative solutions to recurring or emerging challenges. This role combines hands-on technical support.

Key Responsibilities:

-Provide technical support for users, including troubleshooting hardware, software, incident tracking, and resolution.

-Log and track helpdesk tickets, escalate issues when necessary, and ensure timely resolution.

-Create user profiles and group policies in Active Directory.

-Ensuring the security and integrity of the information.

-Performing and authentication troubleshooting.

-Install and configure and troubleshoot user's hardware: computers, tablets, cell phones.

-Work with other senior staff members to resolve escalated, complex incidents; continually seeking opportunities to improve existing NJDA AD architecture.

-Research technical problems such as inconsistent email retention, cluster communication failures, and public folder replication issues.

-Maintain connectivity in the audio/video conference rooms; guide users in using technology for presentations.

-Work cross functional with other teams during projects.

-Monitor and troubleshoot AD replication, authentication, and login issues.

-Document procedures and maintain technical and user documentation.

REQUIREMENTS

EDUCATION: Graduation from an accredited college or university with an Associate's degree in Computer Science or Computer/Information Technology.

EXPERIENCE: One (1) year of experience in at least one of the following areas: the design and preparation of programs for electronic data processing utilizing current operating systems, modification of systems software and multiprogramming technology; or the development, maintenance, or installation of application programs; or in performing technical support functions within a direct access device environment, or the development, implementation, and maintenance of multi-network, multi-user Local Area Networks (LAN), Metropolitan Area Networks (MAN), and/or Wide Area Networks (WAN) environment.

NOTE: Technical support functions include experience in resolution of online production and/or communications network problems, and/or code modification, testing, and debugging of program modules in an online environment, and/or space allocation and control of direct access storage devices (DASD management).

NOTE: A Bachelor's or Master's degree in Computer Science may be substituted for one (1) year of indicated experience.

NOTE: A general Bachelor's degree from an accredited college or university may be substituted for the Associate's degree.

NOTE: Graduation from an accredited college or university with a Bachelor’s Degree in Computer/Information Technology preferred.

SPECIAL NOTE ON SUBSTITUTING EXPERIENCE FOR EDUCATION: Experience in the study of work methods/processes, analysis of varied types of data, design and preparation of systems/programs, operation of multiprogramming computer systems and work in the data processing support areas of input/output control or reliability support may be substituted for the required education on a year-for-year basis with thirty (30) semester hour credits being equal to one (1) year of experience.

SPECIAL NOTE: Preference will be given to candidates in the following areas: experience in an IT end-user support, experience with tasks related to Active Directory administration, familiarity with Track-It or similar IT helpdesk ticketing systems for logging, tracking, and resolving user support requests; experience using or supporting SharePoint for document collaboration, content updates, or basic site maintenance; experience troubleshooting hardware, software, experience working in a collaborative, customer-focused environment with timely follow-up and problem-solving skills.

EDUCATION: Graduation from an accredited college or university with an Associate's degree in Computer Science or Computer/Information Technology.

NOTE: A Bachelor's or Master's degree in Computer Science may be substituted for one (1) year of indicated experience.

NOTE: A general Bachelor's degree from an accredited college or university may be substituted for the Associate's degree.

NOTE: Graduation from an accredited college or university with a Bachelor’s Degree in Computer/Information Technology preferred.

NOTE: Evidence of formal training in Computer Science/Information Technology received at an accredited institution may be submitted with your application for evaluation by the Department of Personnel for possible credit. These training courses will be examined to see how they compare, both in hours/content, to college courses to which they equate, sixteen (16) training hours being equal to one (1) college credit. In-house training courses will not be accepted as meeting this criterion; thus, they will not be evaluated.

LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

FOREIGN DEGREES: Degrees and/or transcripts issued by a college or university outside of the United States must be evaluated by a reputable evaluation service at your expense. This evaluation must be included with your submission and failure to submit the required evaluation may result in an ineligibility determination.

AUTHORIZATION TO WORK: Selected candidates must be authorized to work in the United States according to the Department of Homeland Security, United States Citizenship, and Immigration Services regulations.

NOTE: The State of New Jersey does not provide sponsorships for permanent residency to the United States or work visa.

IMPORTANT NOTICE

Effective September 1, 2011, NJ PL 70 (NJ First Act), requires all State employees must reside in New Jersey, unless exempted under the law, or current employees who live out-of-state and do not have a break-in service of more than seven calendar days, as they are "grandfathered." New employees or current employees who were not grandfathered and who live out-of-state have one year after the date of employment to relocate their residence to New Jersey or request an exemption. Current employees who reside in NJ must retain NJ residency, unlessan exemption is obtained. Employees who fail to meet the residency requirements or obtain an exemption will be removed from employment.

SAME PROGRAM INFORMATION

SAME APPLICANTS: If you are applying under the NJ “SAME” program, your supporting documents (Schedule A or B letter), must be submitted to njdajobs@ag.nj.gov along with your resume, cover letter, announcement number, and transcript (if position has a degree requirement) by the closing date indicated above. For more information on the SAME Program visit their Website at: https://nj.gov/csc/same/overview/index.shtml, email: CSC-SAME@csc.nj.gov, or call CSC at (609) 292-4144, option 3.

BENEFIT(S)*

*Pursuant to the State/Department’s policy, procedures and/or guidelines

Statewide benefits include:

Deferred Compensation

Health and Life Insurance

Flexible and Health Savings Accounts (FSA) (HSA)

Alternate Work Week available for some positions

Paid Time Off

State Holidays

Up to $250 in rewards for Wellness Program

Telework available for some positions

The New Jersey Department of Agriculture is an Equal Employment Opportunity Employer