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Support Engineer

Mintlify
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Why Mintlify?

We're on a mission to empower builders.

Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch.

Small team, huge impact: We’re only 35 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.

Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

 

About the Support Specialist role:

We're hiring an early-career, technically curious Support Specialist who's excited to get hands-on with real customer problems and grow fast. This is a high-agency, high-impact role where you'll work close to the product, sharpen your debugging skills, and help shape how we support users as we scale.

 

Growth Path

This role is designed to be a launching pad—over time, you'll build the technical depth and customer-facing confidence to grow into a Solutions Engineer position.

 

What you'll do

  • Respond to product and technical questions through our support platform (Plain)
  • Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
  • Resolve the majority of support inquiries independently, escalating only when necessary
  • Collaborate with our support lead to evolve processes and ensure consistency
  • Help improve internal support tooling and workflows as we scale
  • What we're looking for
  • Experience in technical support at a software or developer tools company (or strong adjacent experience)
  • Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs
  • Ability to read and understand code, troubleshoot bugs, and identify root causes
  • Strong written communication skills with a friendly, professional tone
  • Comfort using AI agents and improving training data for them

 

Nice to have

  • Familiarity with OpenAPI specs
  • Past experience supporting APIs or documentation tools
  • Background working in fast-paced startups

 

Company Benefits:

  • Competitive compensation and equity | Free Ubers
  • 20 days paid time off every year | Health, dental, vision
  • 401k or RRSP | Free lunch and dinners
  • $420/mo. wellness stipend | Annual team offsite