Client Services Representative

Client Services Representative – Cirrus Training Center (Concierge Services)

Location: Sarasota/Bradenton International Airport (SRQ)
Position Type: Full-Time / Part-Time
Reports To: Operations Manager

About Us

As an authorized Cirrus Training Center (CTC), we are dedicated to delivering world-class pilot training, premium customer service, and a personalized aviation experience. Our team provides a concierge-level environment that supports pilots and aircraft owners from their first discovery flight through advanced certifications and transition training.

We are seeking an enthusiastic, service-driven Client Services Representative (CSR) to be the welcoming face of our center. This role is ideal for someone who thrives in a hospitality-focused setting and excels in creating exceptional customer experiences.

Position Overview

The Client Services Representative is responsible for ensuring all clients, students, and instructors receive outstanding support before, during, and after their training. This role blends customer service, administrative coordination, and concierge-level assistance to maintain a seamless and enjoyable training environment.

Key Responsibilities

Client Experience & Concierge Services

Serve as the primary point of contact for clients, greeting them warmly and ensuring a premium customer experience.

Provide concierge-style support such as arranging transportation, lodging, catering, and local recommendations.

Coordinate student schedules, training itineraries, and instructor assignments.

Assist new clients in onboarding, including account setup, required documentation, and orientation to the facility.

Training Center Operations

Manage the front desk, lobby, and common areas to maintain a high standard of professionalism and cleanliness.

Monitor and update scheduling platforms or training management systems.

Communicate schedule changes, weather delays, aircraft availability, and instructor updates to all relevant parties.

Assist with maintaining training materials, briefing rooms, and pilot resources.

Administrative Support

Process student enrollments, payments, invoices, and receipts.

Answer phone calls, emails, and inquiries in a timely and professional manner.

Maintain client records, course progress, and compliance documentation.

Support aircraft dispatch and return procedures, ensuring logs and checklists are accurately completed.

Safety & Compliance

Uphold Cirrus Training Center standards, safety protocols, and operational procedures.

Monitor visitor access and ensure all guests comply with facility safety requirements.

Participate in periodic training and quality reviews.

Qualifications

Previous experience in aviation, hospitality, concierge services, customer service, or administrative roles preferred.

Strong interpersonal and communication skills, with a polished and professional presence.

Ability to multitask in a fast-paced environment and adjust to changing priorities.

Tech-savvy; comfortable with scheduling systems, CRM software, and general office tools.

Highly organized, detail-oriented, and committed to exceptional service.

Passion for aviation or willingness to learn is a plus.

Work Environment

Dynamic aviation training environment with daily interaction with pilots, instructors, and staff.

Occasional weekend or evening shifts depending on training schedules.

Light physical activity may be required (e.g., light office tasks, walking clients to aircraft).

Benefits

Competitive compensation based on experience.

Flight training discounts or aviation education opportunities (optional for your organization).

Professional development opportunities.

Friendly, team-oriented atmosphere within a high-end training facility.