Customer Service Specialist

Job description

POSITION TITLE: Customer Service and Relation Specialist

REPORTING RESPONSOBILITIES: CSR Manager

PRIMARY RESPONSIBILITY:

The CSR Specialist is responsible for the best customer services and maintenance of customer relations. The CSR Specialist will handle emails /phone call inquiries and customer orders; generate customer invoices and production sheets.

FULL-TIME

EXEMPT STATUS: Non-Exempt (hourly)

Urban Leaf co, dba The Produce Company is a food-processing facility based in Tracy.

ESSENTIAL JOB FUNCTIONS

· Verify Customers' orders received from the new ERP System (Microsoft Business Central).

. Generate production sheets and product labels for daily operations.

Serve as the key member to integrate AI at work in the CSR Department

Serve as the key point of contact among production, warehouse, QA and customers.

· Manage customer email to ensure excellent customer service and satisfaction.

· Maintain and update documents related to customer accounts and business reports.

· Resolve customer issues in accurate and timely manner.

· Coordinate calls/emails, meetings and communications between management and customers.

· Validate and qualify new customers before referring to the appropriate sales manager.

· Assist in developing sales and marketing initiatives.

· Establish client relationships and follow-up with customers, as needed.

· Identify and process customer needs and market appropriate products and services.

· Receive orders via phone, email, or other forms of correspondence from clientele.

· Remain informed of the product inventory and subsequent changes to company inventory.

· Administrative support as needed or requested.

· Any other assigned duties from Senior Management.

PHYSICAL AND LANGUAGE REQUIREMENTS

· Ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.

· Ability to reach, bend and walk

· Ability to comprehend complex materials

· Ability to speak and write English clearly and accurately

EDUCATION

· High School diploma is required.

SKILLS&EXPERIENCE

· Punctual, reliable and hard working

· Enthusiastic attitude, optimistic personality

· Exceptional writing, telephone and overall professional communication skills

· Self-motivated with an excellent work ethic with a great attitude and willingness to learn.

· Must be organized, resourceful and be able to multi-task and problem-solve

· Demonstrate computer literacy

· Able to think and work independently, as well as part of a team

· Experience with Excel

· 60 wpm is highly preferred

The company offers competitive hourly rates and compensation will be DOE.

Any description of the work responsibilities is a picture of the major responsibilities of a position at a given point in time. The position being advertised is dynamic and assignments/ priorities may change as the business demands change.

Urban Leaf, dba The Produce Company is an at-will employer. This advertisement is not intended or implied to be an employment contract or offer but rather a communication tool that briefly explains primary responsibilities of the job functions, advertises the job position, and identifies performance measures and potential training needs.

Urban Leaf co., dba The Produce Company is an Equal Opportunity Employer

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person