Quality Assurance Intern

The Opportunity

Are you ready to make a tangible impact at one of America's fastest-growing e-commerce companies? At Lab Alley, we're building the "Amazon of Chemicals," and we're looking for top talent to drive our continued growth. This role offers the exciting chance to gain invaluable, hands-on experience by drafting and implementing core Quality Assurance and operational documentation, learning how a fast-paced business formalizes its operations, and directly supporting our product quality initiatives. You'll be an integral part of a dynamic team, directly influencing our customer experience and operational excellence. This is a 3-month minimum internship with a potential option for 6 months. If you're eager to learn, thrive in a fast-paced environment, and are committed to making things happen, this could be the growth opportunity of a lifetime!

Responsibilities: What You'll Do

We believe in clear expectations, and these are the core responsibilities that will define your success in this role:

• Draft, implement, and maintain essential QA/QC documentation (protocols, policies, SOPs, manuals) to support consistent quality practices across the organization.
• Create critical product-related documents including Certificates of Analysis (COA) and Safety Data Sheets (SDS) drafts for review by the Chemist.
• Manage and maintain official records, specifically keeping certification and vendor qualification records up to date and readily accessible.
• Fulfill document requests by drafting Lab Alley branded documents for both internal and external stakeholders.
• Actively participate in process improvement by identifying, documenting, and escalating non-conformities (NCs) related to internal process issues.
• Support hands-on operations by assisting the team with product sampling of chemicals and updating the Internal Management System (IMS) with the Product Manager.
• Other duties as assigned

Qualifications & Expertise: What You'll Bring

We're looking for individuals who are not only skilled but also eager to learn real skills to set themselves up for a great career.

Must-Haves:

• Strong organizational skills and an exceptional ability to maintain documentation accuracy and structure.
• Excellent written communication skills with a strong focus on technical and formal writing (SOPs, manuals).
• Commitment to a 3-month minimum duration for the internship.
• A proactive mindset and eagerness to learn about business operations and quality documentation outside of an academic setting.
• Ability to handle and support the sampling of chemicals in a controlled environment (relevant coursework is a plus).

Nice-to-Haves:

• Prior hands-on experience with chemicals, documentation, ecommerce, or lab settings.
• Familiarity or coursework related to Quality Management Systems (QMS) 

About Lab Alley

Lab Alley is making waves! We're proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies and as one of the fastest-growing e-commerce companies in Austin, TX. Our mission is simple: to provide easy access to essential chemicals – on-budget, on-time, every time. We're building the "Amazon for Chemicals," and we're committed to doing it right.

Our workplace culture: 
 

Our core values are an integral part of our success defining who we are.

We bring our core values to life in everything we do at Lab Alley. Therefore, every hire is aligned with our core values:

CARE: 

We care about people and take pride in our work. 

COMMITMENT: 

We believe success is characterized by our commitment to continuous improvement. 

GENUINE: 

We believe in being real, authentic, and direct with those around us. 

GROWTH: 

Lab Alley encourages continual learning and leads with curiosity. 

INITIATIVE: 

To be successful, we always strive to make things happen!

INNOVATION: 

Lab Alley is driven by a relentless pursuit of innovation, constantly seeking new ideas, technologies, and approaches to enhance the experiences of our customers. 

WORK ETHIC: 

We believe a strong work ethic is about being fully engaged, resilient, and focused on tasks to ensure each project receives attention and consideration.

Note: Lab Alley uses E-Verify for all positions and conducts background checks.

Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Lab Alley, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles, and we are excited about hearing from you. Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Please note: Lab Alley is not accepting unsolicited resumes or candidate submissions from staffing agencies for this position. In the absence of a signed agreement with Lab Alley's People Operations leader, no fee will be paid for any candidates submitted by agencies. All unsolicited resumes will be considered the property of Lab Alley. Agencies should not reach out to our team members. To see if we are establishing new relationships with agencies you may send your information to people@laballey.com