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Customer Relations Representative- State Farm

State Farm
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ABOUT OUR AGENCY:
With more than 10 years of serving our community, our office has grown into a close-knit team that truly feels like family. We currently have three full-time and two part-time team members who bring energy, collaboration, and genuine care to our work every day.

 

I’m a graduate of the University of South Carolina with a degree in Business, and I’ve built this agency around service, integrity, and connection. We enjoy creating an environment where people feel supported and valued—from offering drinks, snacks, and a full coffee bar to celebrating small traditions that bring us together. One of our favorites is Thankful Thursday, where we rotate preparing a meal and share lunch as a team.

 

We also provide the opportunity to participate in a retirement plan, giving our team the chance to grow both personally and professionally. If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

 

ROLE DESCRIPTION:

As a customer relations representative with Shannon Rikard State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.