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(#o9e0yfwF) Summer Intern, Process Improvement

Port Authority of NY & NJ
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About the Internship

The Resource Management & Planning Department is looking for an intern to join their Process Improvement team! The Chief Security Office (CSO) is a pivotal division within the Port Authority, tasked with ensuring the safety and security of the Port Authority's assets, including its customers, employees, and critical infrastructure. CSO is structured into several specialized units including Resource Management and Planning (RMP), each focusing on different aspects of security and operational management. RMP supports all departments under CSO. It assists in vital administrative functions such as contract administration, data analytics for crime and financial statistics, process improvement initiatives (e.g. automation), purchasing equipment, and managing requests for office space and vehicles. RMP is essential in ensuring that each unit has the resources and tools required for efficient operation.

Responsibilities

  • Support the identification, development, implementation, and tracking of continuous improvement initiatives across the Chief Security Office
  • Collect, analyze, and present data related to continuous improvement in CSO
  • Develop resources and training to share continuous improvement methodologies
  • Prepare reports and presentations based on findings from data analyses, customer surveys and/or stakeholder workshops
  • Collaborate with different CSO units to understand their needs and integrate digital solutions into their workflows
  • Develop and implement digitization and automation solutions to streamline operations, reduce manual workload, and enhance efficiency

Minimum Qualifications

  • Enrollment at a college or university at the time of the internship
  • Major in Criminal Justice, Emergency Management, Public Administration, Business, or a related discipline

Desired Qualifications

  • Interest in Public Safety career field and working closely with security professionals
  • Experience and interest in one or more of the following areas: process improvement (e.g. Lean), Design Thinking, and/or change management
  • Creative thinking and openness to learning new technologies and methodologies
  • Familiarity with data visualization tools (e.g. Tableau and Power BI)
  • Familiarity with PowerAutomate, RPA, or similar tools
  • Ability to handle sensitive information with discretion and integrity

Internship Details

  • The start date will be Thursday, May 28, 2026
  • The internship will last approximately 12 weeks, ending on Friday, August 21, 2026
  • This is a full-time internship (5 days per week at 7.25 hours per day)
  • In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days, or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

Selection Process

  • Only applicants under consideration will be contacted
  • If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
  • Different internships will have different timelines for interviews

Compensation & Benefits

  • The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)
  • Ability to opt in to the New York State and Local Retirement System
  • Access to Employee Business Resource Groups
  • Facility Tours
  • Career Panels
  • Social/Networking Events