Business Development Manager

Job description

Location: Onsite – New York, Los Angeles, or San Jose

Employment Type: Full-Time

About the Role

We are seeking a highly driven Account Manager to manage client relationships, support revenue growth, and ensure exceptional service delivery. The ideal candidate has experience in a service-based or software/technology company, strong communication skills, and the ability to coordinate across internal teams to support clients effectively.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring timely communication and issue resolution.
• Build and maintain strong client relationships focused on retention, customer satisfaction, and long-term partnership.
• Understand client needs, business goals, and operational challenges to provide proactive solutions.
• Collaborate with cross-functional teams (recruitment, engineering, operations, finance) to support client requirements.
• Track account performance, prepare weekly reports, and present status updates to internal leaders.
• Identify opportunities for upselling, process improvements, and operational efficiency.
• Coordinate with internal delivery teams to ensure successful onboarding and service execution.
• Maintain accurate documentation of client communication, requirements, and deliverables.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience in Account Management, Client Success, CRM, or Sales within a service-based or tech-focused environment (internship or full-time experience counts).
• Strong communication skills with the ability to present information clearly and professionally.
• Excellent organizational skills and the ability to manage multiple clients simultaneously.
• Familiarity with CRM tools, reporting workflows, and client engagement processes.
• Ability to work onsite and collaborate with leadership teams.
• Strong interest in AI-driven solutions, technology services, and operational growth.

Preferred Qualifications (Nice to Have)

• Prior experience supporting enterprise clients or large accounts.
• Exposure to AI tools, digital platforms, or tech services companies.
• Proven ability to support revenue growth or client retention initiatives.
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