Manufactured Housing Intern

Job Description: Manufactured Housing Intern

Reports To: Property Manager 

FLSA Status: Non-Exempt 

SUMMARY: The Assistant Property Manager is responsible for assisting the Property Manager with the day-to-day operations of residential real estate properties. 

DUTIES AND RESPONSIBILITIES: 

Assists with leasing duties including but not limited to showing apartments, preparing leases, and renewing leases.  

Demonstrates a courteous and helpful attitude to residents, prospective residents, and co-workers. 

Handles or assists in the receiving, recording, preparation and follow-up of work orders to facilitate resident service requests. 

Assists in the inspections of vacant apartments and takes appropriate action to prepare them for market-ready status. 

Assists with the eviction process; follows orderly and timely policies for local municipalities. 

Verifies accuracy of move outs. 

Delivers late rent letters, notices to vacate, and personally contacts all residents who have past due rent.  

Attempts to collect for bad debt collection. 

Enters activity in relation to the Daily, Weekly and Monthly Checklists. 

Promotes resident retention by assisting with the renewal program. 

Performs periodic inspection of common areas, including unit inspections. 

Reports any observed maintenance problem(s). 

Attends and assists with with the set up and tear down of resident functions if applicable.  

Maintains the organization of files in the Property Management office. 

Maintains working knowledge of laws, rules, and regulations concerning apartment leasing and management. 

Adheres to and complies with all Company policies and procedures.  

Attends all Company meetings as requested.  

Purchases and picks up supplies for the property as needed.  

Prepares accounting records and reports in a timely manner. 

Assumes the duties of Property Manager as directed. 

Performs all other duties as assigned. 

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience – Associate Degree preferred; High School Diploma (or GED or High School Equivalence Certificate) required, Minimum of one year of property management experience preferred; or equivalent combination of education and experience. 

Language Skills – Ability to respond to common inquiries or complaints from tenants, or members of the business community. Ability to effectively present information to management. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, tenants, staff, vendors, etc. 

Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 

Computer Skills – To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, spreadsheets, etc. This role requires an average knowledge of Microsoft Office.  

Other Qualifications – Must have reliable transportation. Must have mode of communication in which to be contacted in case of an emergency. Willingness to work a flexible schedule as needed, which may include overtime, weekend, holiday, and evening work. 

COMPETENCIES: 

Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 

Time Management – Managing one's own time and the time of others. 

Communication – Refers to the ability to inform orally and in writing, with clarity and good effect. Giving full attention to what other people are saying and asking questions as appropriate.  It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when. 

Customer Service – Refers to the ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Handles difficult situations. 

Professionalism – Presents oneself in a professional manner; Shows respect towards others; Consistently places needs of tenants first; Displays honesty and integrity both inside and outside the workplace. Identifies tenants’ needs and explains services clearly. Handles difficult situations. 

PHYSICAL DEMANDS: 

While performing the duties of this Job, the employee is regularly required to walk the property and climb steps up to 50 percent of the time. The employee is required to be in a stationary position up to 50 percent of the time to perform work on the computer and operate other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer.  The employee must be able to exchange accurate information with tenants and others in the office while interacting. The employee must occasionally lift and/or move up to 25 pounds. The individual must be capable of reviewing their work for errors and make adjustments as necessary.  

WORK ENVIRONMENT: 

While performing the duties of this Job, the individual is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually low to moderate. The individual frequently works in a controlled climate.