Operations Manager

Position Overview

Your Personal Gardener & Arborist is seeking a motivated and detail-oriented Operations Manager to oversee daily operations, ensure quality service delivery, and lead worksite execution. This individual will be the first point of contact at the shop each day, responsible for preparing crews, equipment, and work orders, while maintaining high standards of customer satisfaction and employee performance.

The ideal candidate will combine strong leadership with hands-on capability—balancing planning, oversight, and fieldwork.

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Key Responsibilities

Daily Operations

Open and prepare the shop each morning.

Assess and organize daily work orders, materials, weather conditions, and equipment readiness.

Ensure trucks, trailers, and crews are properly loaded and dispatched.

Oversee and support employees with worksite questions, logistics, or troubleshooting.

Perform multiple worksite checks daily to monitor progress, efficiency, and quality.

Step in on worksites requiring additional manpower or direct leadership.

Run and

Customer & Quality Management

Ensure customer satisfaction by maintaining YPGA’s high-quality service standards.

Communicate with clients as needed regarding progress, concerns, or follow-ups.

Address service issues promptly and implement solutions.

Planning & Coordination

Participate in daily and weekly operational planning and scheduling.

Analyze completed work and refine future plans for efficiency and consistency.

Facilitate work crews by delivering materials, equipment, and performing field repairs as needed.

Redeploy to the shop to review and prepare the next day’s work orders.

Leadership & Training

Mentor and train employees at all levels, reinforcing company standards and best practices.

Lead by example on worksites, ensuring safe and efficient operations.

Participate in continuing education and industry training to strengthen operational expertise.

Seasonal Operations

Lead and oversee snow removal operations, including planning, logistics, and execution.

Qualifications

Proven experience in operations management, landscaping, arboriculture, or a related field.

Strong leadership and team management skills.

Hands-on knowledge of equipment, trucks, trailers, and material handling.

Ability to problem-solve quickly and effectively in dynamic situations.

Excellent communication and organizational skills.

Commitment to customer service and high-quality results.

Willingness to work extended hours during peak seasons (April–November) and snow events.

Why Join YPGA?

Be part of a disabled veteran-owned and operated company with over 14 years of service.

Work for a one-stop estate and property management provider blending horticulture and arboriculture.

Opportunity for growth, leadership, and continuing education.

Contribute to a team-first culture built on accountability, quality, and professionalism.

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Job Type: Full-time

What We Offer:

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance